{"id":3819331,"url":"https://alion.io/job/iqvia-associate-manager-safety-operations","title":"Associate Manager - Safety Operations","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":544,"ghost_share":0.009,"stale_share":0.805,"repost_share":0.028,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:02:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T18:20:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job overview\nThe Safety Operations Team Assoc. Manager is responsible for leading and overseeing local and/or regional pharmacovigilance operations, ensuring effective delivery of safety activities in accordance with applicable regulations, Sponsor requirements, project procedures, SOPs, quality standards, and agreed KPIs/SLAs.\nThe role provides direct leadership and oversight of assigned team members, with accountability for team performance, workload management, operational quality, compliance, capability development, and timely delivery. The Manager also serves as a key operational contact for the Sponsor and project stakeholders, proactively monitoring performance against project KPIs, identifying risks and trends, and driving corrective or preventive actions when performance deviates from expectations.\nKey Responsibilities:\nPeople Management & Direct Report Oversight\nProvide day-to-day leadership, supervision, and operational oversight of assigned direct reports.\nSet clear expectations regarding productivity, quality, compliance, timelines, and professional behaviors.\nMonitor individual and team performance against defined project requirements and operational KPIs.\nConduct regular one-to-one discussions, coaching, feedback, and performance conversations with direct reports.\nSupport employee development, training completion, competency building, and career development.\nEnsure adequate onboarding and role-specific training before team members independently perform assigned activities.\nMonitor team capacity, workload distribution, utilization, coverage, and operational priorities to maintain business continuity.\nIdentify performance or compliance gaps and establish appropriate improvement and follow-up actions.\nPromote accountability, collaboration, engagement, and a strong quality and compliance culture across the team.\nSponsor, Project & KPI Management\nServe as a primary operational point of contact for the Sponsor, when applicable, supporting effective communication and alignment on project deliverables.\nMaintain oversight of contractual and project-specific KPIs, SLAs, quality metrics, productivity expectations, and compliance requirements.\nRegularly review operational performance and identify emerging trends, risks, capacity constraints, backlogs, or potential KPI deviations.\nEnsure appropriate and timely escalation of risks or issues that may affect Sponsor commitments, patient safety, regulatory compliance, quality, or project performance.\nCoordinate and monitor remediation activities for KPI or compliance deviations, including corrective and preventive measures as applicable.\nSupport project governance meetings, operational reviews, performance reporting, and Sponsor discussions.\nDrive continuous improvement initiatives to strengthen operational efficiency, quality, compliance, and service delivery.\nPharmacovigilance Operations Oversight:\nLead and oversee safety-related operations and communication activities.\nEnsure accurate and timely ICSR surveillance, including collection, intake, reporting, follow-up, and associated documentation.\nOversee translation activities and local case narrative preparation where required.\nEnsure activities are conducted in accordance with applicable global and local pharmacovigilance regulations, Sponsor procedures, project requirements, and SOPs\nMaintain appropriate operational controls to ensure timely identification and escalation of safety information.\nMailbox Screening & Case Intake\nOversee the monitoring of regional and global adverse-event mailboxes across applicable languages and Customer Affiliates, including South Korea.\nEnsure received communications are assessed and appropriately actioned within the required 1-business-day timeframe.\nEnsure accurate creation of Case Reports for serious and non-serious adverse events, including initial and follow-up reports, for entry into the Global Safety Database.\nMonitor workload and coverage to reduce the risk of late processing, missed communications, or compliance deviations.\nFollow-up & Reconciliation\nOversee follow-up correspondence with ICSR reporters to obtain additional information in accordance with Sponsor SOPs and project requirements.\nEnsure completion of reconciliations with internal functions and licensing partners regarding exchanged ICSRs and safety information.\nMaintain oversight of required daily, weekly, monthly, or quarterly reconciliation activities and ensure identified discrepancies are appropriately addressed and documented.\nQuality, Compliance & Inspection Readiness\nMaintain continuous oversight of quality and compliance across assigned operations.\nSupport local literature searches, reconciliation activities, and applicable quality assurance processes.\nEnsure assigned compliance investigations for late submissions or other identified deviations are completed accurately and within required timelines.\nPerform or oversee root-cause investigations and follow-up activities when quality or compliance issues are identified.\nSupport CAPA or other remediation activities, where applicable, and monitor actions through completion.\nMaintain operational readiness for Sponsor audits, regulatory inspections, internal quality reviews, and other compliance assessments.\nEnsure appropriate documentation and evidence are maintained to demonstrate process and project compliance.\nStakeholder Management & Collaboration\nBuild effective working relationships with Sponsor representatives and internal and external stakeholders.\nPartner with Safety Operations, Quality, Compliance, Training, Regulatory, and other applicable functions to resolve operational issues.\nCommunicate operational status, risks, dependencies, and mitigation actions clearly and promptly.\nEscalate significant risks or recurring issues to appropriate project and functional leadership.\nKey Accountabilities / Performance Expectations\nThe Manager is expected to demonstrate effective oversight across the following areas:\nSponsor KPI/SLA compliance\nTimeliness of safety activities and submissions\nICSR processing quality and compliance\nMailbox and intake timeliness\nReconciliation completion and discrepancy management\nTeam productivity and workload management\nTraining and qualification compliance\nQuality-event/deviation management\nCAPA and remediation follow-up, where applicable\nAudit and inspection readiness\nDirect-report performance and development\nSponsor satisfaction and effective stakeholder communication\nOperational risk identification and timely escalation\nQualifications:\nEducation: Bachelor's degree in Life Sciences or a related scientific/medical discipline, or equivalent relevant pharmacovigilance experience.\nA third language will be highly valued. \nExperience:\nMinimum 5 years of relevant professional experience.\nMinimum 3 years of Pharmacovigilance experience.\nPrevious experience coordinating, supervising, or leading operational teams is strongly preferred.\nExperience working in a Sponsor-facing and/or global pharmacovigilance environment is preferred.\nSkills & Competencies:\nStrong understanding of global and local pharmacovigilance regulations and guidelines.\nStrong people leadership, coaching, performance management, and team-development capabilities.\nDemonstrated ability to monitor and manage operational KPIs, quality metrics, SLAs, compliance, and workload.\nStrong stakeholder-management and Sponsor-facing communication skills.\nAbility to identify operational risks, analyze performance trends, escalate appropriately, and drive remediation.\nStrong organizational, prioritization, and time-management skills.\nExcellent written and verbal communication skills.\nAbility to operate independently while effectively leading a team in a matrix environment.\nProficiency in English and the specific local/regional language(s), as applicable.\nExperience with electronic safety/data management systems such as Argus or equivalent global safety databases.\nPreferred Qualifications:\nPharmacy, Chemical, Nursing or other third-level scientific/medical education.\nExperience working with global safety databases.\nPrevious formal experience managing direct reports.\nExperience supporting Sponsor governance, audits, inspections, deviations, CAPAs, and operational performance reviews\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. 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