{"id":1130092,"url":"https://alion.io/job/iqvia-care-manager-patient-support-call-center-work-from-home","title":"Care Manager – Patient Support Call Center - Work from Home","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":441,"ghost_share":0.002,"stale_share":0.873,"repost_share":0.016,"time_to_fill_p50_days":17,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Providence, United States","Kansas City, United States","Santa Fe, United States","Dallas, United States","Houston, United States","Cleveland, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T16:12:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"**This is posted in anticipation of a future role**\nPosition Summary:\nCare Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.\nThe information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.\nThis role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.\nCare Manager\nAs the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct’svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma’ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.\nPosition Summary:\nResponsibilities will vary by program and its lifecycle. Care Manager’s maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status. Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport. This is aremote position.\nJob Responsibilities:\nPerform outbound calls to obtainappropriate informationanddocumentaccurately.\n\nResponsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices.\n\nMaintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.\n\nContact insurance companies for benefit investigation and coverage eligibility.\n\nProvide prior authorizations and appeals support.\n\nAssistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms.\n\nUpdate job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks.\n\nMaintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s.\n\nReport ADE’s according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees.\n\nSchedule:\nMust be available for an8 hourshift between 8am-8pm EST\n\nRequiredQualifications:\nHigh School Diploma or equivalent\n\nMinimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.\n\nPreviousdata entry experience (minimum three months) and ability to type 30wpm+.\n\nAble todemonstratehigh attention to detail in work.\n\nMustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications.\n\nAdvanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.).\n\nExceptional communication skills, both written and verbal.\n\nAble to work in a virtual team environment by being available and responsive during working hours.\n\nExcellent follow through This is a remote position.\n\nEmployees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.\n\nWorkspace must include internet plug-in accessibility. Wi-fi connectivity is notpermitted.\n\nMustresidein country wherethe jobis posted.\n\nPreferred Qualifications:\nSome College.\n\nBilingual Spanish - English\n\nPreviousexperience in Patient Support Services (Hub).\n\nPreviousCustomer Service experience in the healthcare field.\n\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.","description_format":"text","description_chars":5807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T01:31:00Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-care-manager-patient-support-call-center-work-from-home","json_url":"https://alion.io/job/iqvia-care-manager-patient-support-call-center-work-from-home.json","meta":{"generated_at":"2026-09-24T19:23:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}