{"id":3009037,"url":"https://alion.io/job/iqvia-client-service-representative-3","title":"Client Service Representative","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":551,"ghost_share":0.013,"stale_share":0.811,"repost_share":0.031,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia","Prague, Czech Republic"],"countries":["SK","CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:52:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T15:08:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With a workforce of approximately 86,000 employees operating in over 100 countries, our mission is to create a healthier world through diverse expertise, innovation, and powerful capabilities.\nWe are excited to announce an amazing opportunity for a Client Services Representative!\nThis is a hybrid role based in Bratislava.\nResponsibilities:\nEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction\nAssists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service\nEnsures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality\nPartners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients\nMaintains effective internal communications with sales and production to keep all apprised on activities with the client\nMonitors performance against existing service agreements and ensures client’s obligations are met\nResearches, analyses and responds to client needs that require an in-depth understanding of the client, specific business context, and/or therapeutic market\nConduct product/services and process trainings for clients and other employees.\nConduct service meetings at client sites\nPrepares regular standardized and/or ad-hoc reports for clients\nRequirements:\nBachelor's Degree\n3-5 years of related work experience.\nBackground and experience within the Pharmaceutical industry is a plus\nProficiency in Slovak/Czech and English\nProficiency in PC applications, especially in Excel and PowerPoint\nAI chatbot model usage is a plus\nAbility to communicate effectively with various levels in the organization (written and oral)\nDemonstrated problem solving, analytical and strong customer service skills\nDemonstrated ability to develop and maintain relationships in a diverse business environment\nAbility to travel to clients as appropriate\nWhy Join Us?\nYou will be part of a global, publicly listed leader in the healthcare market.\nYou will work with a great leader, who cares about people, atmosphere and work life balance\nWe will reward you with an attractive salary and package for your performance\nYou’ll have an opportunity for a career growth within the Client Services team\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is 19 400,00 € - 29 200,00 €. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). 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