{"id":3335886,"url":"https://alion.io/job/iqvia-client-services-coordinator","title":"Client Services Coordinator","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":525,"ghost_share":0.01,"stale_share":0.832,"repost_share":0.019,"time_to_fill_p50_days":23,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Red Bank, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37400,"max":93600,"currency":"USD","period":"year","gross":null,"usd_annual":93600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T02:27:49Z","board_verified":false,"closed_at":"2026-10-31T02:27:49Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"To be considered for this opportunity, you must currently reside within the country that the role is located in.\nJob Overview\nAs a Client Services Coordinator, you will build foundational client support and relationship management skills while contributing to the delivery of exceptional service for IQVIA clients. Working under the guidance of experienced team members, you will learn how to provide responsive support, resolve client inquiries, and help ensure clients receive maximum value from IQVIA's solutions and services.\nThis role offers the opportunity to develop expertise in healthcare and life sciences data, products, and processes while supporting clients whose work contributes to advancing healthcare outcomes and improving patient lives worldwide. Success in this role requires a strong customer-service mindset, attention to detail, intellectual curiosity, and a commitment to delivering high-quality results.\n\nEssential Functions\nProvide day-to-day support to assigned clients under the guidance of senior team members, ensuring timely and professional responses to client inquiries.\nLearn and apply product, platform, and industry knowledge to effectively troubleshoot issues and address client questions.\nAccurately document client interactions, requests, and resolutions while ensuring appropriate follow-up and issue tracking.\nDevelop strong working relationships with clients and internal stakeholders through effective communication and collaboration.\nAssist in identifying client needs, challenges, and opportunities to enhance the client experience and drive successful outcomes.\nCoordinate with cross-functional teams to facilitate the resolution of support issues and ensure clients receive accurate and timely information.\nSupport onboarding, training, and adoption activities that help clients maximize the value of IQVIA solutions and services.\nAnalyze routine client issues, gather relevant information, and recommend appropriate solutions or escalation paths.\nMaintain a high level of quality, professionalism, and responsiveness in all client interactions.\nContribute to team initiatives, process improvements, knowledge-sharing activities, and continuous learning efforts.\nDemonstrate a commitment to IQVIA's mission of advancing healthcare through data, technology, and human expertise.\nQualifications\nRequired\nBachelor's degree.\nRelevant internship, professional, customer support, client service, healthcare, pharmaceutical, life sciences, or related experience.\nStrong verbal and written communication skills with the ability to interact effectively with individuals at various organizational levels.\nAbility to analyze information, solve routine problems, and exercise sound judgment in a client-facing environment.\nStrong organizational skills, attention to detail, and ability to manage multiple priorities.\nProficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.\nDemonstrated customer-service orientation and commitment to delivering a positive client experience.\nAbility to work effectively both independently and as part of a collaborative team.\nPreferred\nPrior experience in an IQVIA role or internship.\nExperience within the pharmaceutical, biotechnology, healthcare, or life sciences industry.\nExposure to client support, account management, customer success, help desk, or service delivery functions.\nFamiliarity with CRM, ticketing, or case management systems.\nExperience working with healthcare data, analytics, technology platforms, or SaaS solutions.\nKey Competencies\nClient Focus\nCommunication & Relationship Building\nProblem Solving & Critical Thinking\nLearning Agility\nAccountability\nCollaboration & Teamwork\nAttention to Detail\nAdaptability\nResults Orientation\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.","description_format":"text","description_chars":5451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-27T13:45:59Z"},{"event":"close","at":"2026-10-31T02:27:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 140 · green card filings: 13","filings_12m":140,"filings_prev_12m":166,"green_card_filings_12m":13,"median_offered_wage_usd":141585,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":93600,"is_top_pay":true},"html_url":"https://alion.io/job/iqvia-client-services-coordinator","json_url":"https://alion.io/job/iqvia-client-services-coordinator.json","meta":{"generated_at":"2026-10-31T14:14:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-client-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-client-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-client-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-client-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-client-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3335886}},{"tool":"search_jobs","arguments":{"company":"iqvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3335886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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