{"id":1151943,"url":"https://alion.io/job/iqvia-client-services-lead","title":"Client Services Lead","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":441,"ghost_share":0.002,"stale_share":0.878,"repost_share":0.011,"time_to_fill_p50_days":16,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T18:11:58Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T18:11:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Overview\nUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.\nEssential Functions\nEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.\nAssists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.\nEnsures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.\nPartners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.\nMaintains effective internal communications with sales and client service support to keep all apprised on activities with the client.\nMonitors performance against existing service agreements and ensures client’s obligations are met.\nResearches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.\nMay conduct product/services and process training for clients and other employees.\nMay conduct service meetings at client sites.\nRepresents IQVIA on external client projects.\nMay mentor and lead other client service reps and represent the manager in their absence.\nQualifications\nBachelor's Degree Req\nFour (4) years of related work experience Req\nOne (1) to two (2) years experience as an IQVIA Client Service Representative Req\nBroad knowledge of the concepts, practices and procedures of the client service representative field Req\nBroad knowledge of IQVIA products and the Pharmaceutical industry Req\nMeeting facilitation, presentation and training experience Req\nProficiency in PC applications, such as Excel\nAbility to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases\nDemonstrated problem solving, analytical and strong customer service skills\nDemonstrated ability to develop and maintain relationships in a diverse business environment\nAbility to travel to clients and IQVIA offices as appropriate\nAccreditation preferred in multiple business lines of IMS service certification program Req\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.","description_format":"text","description_chars":3388,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T18:11:58Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-09-24T01:52:55Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-client-services-lead","json_url":"https://alion.io/job/iqvia-client-services-lead.json","meta":{"generated_at":"2026-09-24T01:52:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}