{"id":3840337,"url":"https://alion.io/job/iqvia-cloudops-engineer","title":"CloudOps Engineer","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":582,"ghost_share":0.012,"stale_share":0.77,"repost_share":0.034,"time_to_fill_p50_days":22,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Databricks","optional":false},{"name":"GitLab","optional":false},{"name":"Incident Management","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"SRE","optional":false},{"name":"Terraform","optional":false},{"name":"Agile","optional":true},{"name":"Amazon DocumentDB","optional":true},{"name":"CI/CD","optional":true},{"name":"HIPAA","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-05T22:28:22Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T03:28:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CloudOps Engineer\nLocation: Wayne, Pennsylvania\nWork Arrangement: Hybrid\nSchedule: Full-time, 40 hours per week\nJob Overview\nIQVIA is seeking a CloudOps Engineer to support the operation, reliability, and continuous improvement of a cloud-based data platform. In this role, you will investigate and resolve complex technical incidents, troubleshoot data and API issues, automate operational processes, and collaborate with Engineering and DevOps teams to implement permanent solutions.\nThe ideal candidate brings practical experience supporting cloud platforms in AWS, working with large-scale data environments, and managing incidents from initial diagnosis through resolution. Experience with Databricks is preferred, although candidates with comparable big-data platform experience, such as Snowflake, are encouraged to apply.\nEssential Functions\nMonitor, maintain, and support cloud-based data platforms hosted in AWS.\nInvestigate and diagnose complex technical issues using AWS CloudWatch, log analysis, monitoring tools, and browser-based debugging utilities.\nManage technical incidents throughout their lifecycle, providing timely updates and ensuring resolution in accordance with established SLAs.\nIdentify root causes, implement fixes, validate changes, and contribute to permanent product and platform improvements.\nExecute SQL queries and develop basic Python scripts to validate data integrity, investigate discrepancies, and automate repetitive operational tasks.\nTroubleshoot large-scale data processing and platform issues in Databricks or comparable big-data environments.\nAnalyze REST API behaviour using tools such as Postman and cURL to isolate integration errors and validate endpoints.\nUse automation and infrastructure-as-code tools, including Ansible and Terraform, to implement and manage platform changes.\nCollaborate with Engineering and DevOps teams through GitLab to report defects, recommend solutions, deploy changes, and track resolutions.\nCreate and maintain technical documentation, troubleshooting guides, and knowledge-base articles.\nCommunicate clearly and empathetically with customers and internal stakeholders during critical incidents and complex troubleshooting activities.\nParticipate in an operational feedback loop by identifying issues, debugging problems, deploying solutions, and verifying that changes deliver lasting improvements.\nQualifications\nBachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or another STEM-related field.\nThree to five years of experience in cloud operations, platform support, technical support, site reliability engineering, DevOps, or a related field.\nHands-on experience supporting and maintaining cloud platforms in AWS.\nExperience monitoring, troubleshooting, and responding to incidents within large-scale data or software environments.\nWorking knowledge of SQL for data investigation and analysis.\nBasic proficiency in Python for scripting and automation.\nExperience using monitoring and logging tools such as AWS CloudWatch.\nUnderstanding of REST APIs and experience with API testing tools such as Postman or cURL.\nDemonstrated ability to diagnose technical problems, implement changes, and validate solutions.\nStrong written and verbal communication skills, with a focus on customer empathy and disciplined incident management.\nAbility to work effectively in a fast-paced, collaborative, and continuously evolving environment.\nPreferred Qualifications\nExperience supporting Databricks, Snowflake, or another large-scale data processing platform.\nUnderstanding of big-data principles and distributed data processing.\nExperience with infrastructure automation tools such as Ansible and Terraform.\nFamiliarity with DocumentDB or other NoSQL databases.\nExperience using GitLab for version control and awareness of CI/CD practices.\nFamiliarity with React DevTools or comparable browser-based debugging tools.\nUnderstanding of authentication protocols, including OpenID and OAuth.\nKnowledge of HIPAA or other healthcare-related security and compliance requirements.\nExperience working in an Agile or Scrum environment using Jira or a similar work-management platform.\nWhat Will Help You Succeed\nStrong analytical and problem-solving skills.\nA proactive approach to incident ownership and resolution.\nThe ability to communicate effectively with both technical and nontechnical stakeholders.\nA continuous-improvement mindset and an interest in learning new technologies.\nA desire to improve platform reliability through monitoring, automation, root-cause analysis, and permanent corrective action.\nWhy Join IQVIA?\nAt IQVIA, you will have the opportunity to work with modern cloud and data technologies while contributing to high-impact projects. You will collaborate with colleagues across multiple regions and disciplines, solve meaningful technical challenges, and help build reliable, scalable solutions that support our customers and business objectives.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $75,500.00 - $188,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.","description_format":"text","description_chars":6664,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability","Clinical Trial Software","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-05T22:28:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 142 · green card filings: 13","filings_12m":142,"filings_prev_12m":166,"green_card_filings_12m":13,"median_offered_wage_usd":141339,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":36}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-cloudops-engineer","json_url":"https://alion.io/job/iqvia-cloudops-engineer.json","meta":{"generated_at":"2026-11-07T03:47:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-cloudops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-cloudops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-cloudops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-cloudops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-cloudops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3840337}},{"tool":"search_jobs","arguments":{"company":"iqvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3840337},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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