{"id":2589563,"url":"https://alion.io/job/iqvia-junior-patient-support-coordinator","title":"Junior Patient Support Coordinator","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":518,"ghost_share":0.01,"stale_share":0.826,"repost_share":0.027,"time_to_fill_p50_days":22,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T05:23:31Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T00:35:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Role Overview\nSupport daily PAP operations and transaction flow\nEnsure execution aligns with SOP, timeline, and data accuracy\nHandle communication with patients, doctors, pharmacies, and distributors\nTo maintain constant and direct communication with Program Manager.\nMonitor patient schedule, escalate discrepancies and support issue resolution.\nRespond promptly to queries\nVerifies patient registration details\nVerifies patient invoices/receipts\nVerifies patient prescription\nFollow up patient to check medication dispensing & receipts\nUpdate and maintain internal databases\nProvide operational support as directed by stakeholders.\nQualifications\n Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience\n Experience: Fresh graduate or 0-2 years (healthcare ops, pharma support, customer service, admin)\n Skills:Strong communication\nDetail-oriented & organized\nAbility to learn new information quickly\nAble to manage multiple tasks in a fast-paced environment\nBasic computer skills (Outlook, Word, Excel)\nAble to establish and maintain effective working relationships with coworkers, internal and external stakeholder\n\n#LI-CES\n#LI-PK1\n#LI-DNP\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. 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