{"id":1710634,"url":"https://alion.io/job/iqvia-lead-it-specialist","title":"Lead IT Specialist","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":516,"ghost_share":0.006,"stale_share":0.81,"repost_share":0.027,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41700,"max":104200,"currency":"USD","period":"year","gross":null,"usd_annual":104200},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"HIPAA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T08:38:38Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Location\nOn-site in Irving, TX\nJob Summary\nThe Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstation, server, network, and application issues, supporting IT projects, and ensuring high-quality service delivery in a fast-paced clinical environment. In addition to day-to-day technical responsibilities, the Lead IT Specialist helps coordinate team activities, provides guidance and mentoring to IT staff, assists with workload prioritization and escalations, and supports departmental initiatives. This highly client-facing role requires strong technical expertise, leadership skills, and the ability to effectively manage multiple priorities while delivering exceptional customer service through phone, email, remote support, and onsite interactions.\nEssential Duties and Responsibilities\nEssential and other important responsibilities and duties may include but are not limited to the following:\nReceive, respond, and resolve calls, emails and/or ticket submissions for client’s IT issues or needs.\n\nInstall, configure, and maintain software solutions for desktops and laptops.\n\nPerform or assist with general setup and configuration of new hardware solutions.\n\nCommunicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.\n\nFollow logical troubleshooting methodologies.\n\nMaintain active relationship with vendors through consistent communication.\n\nUse Active Directory to create and perform administrative tasks on user’s accounts and security groups.\n\nMaintain inventory system of all IT assets across all locations.\n\nMaintain documentation for IT policy and procedures across the organization.\n\nEnter all notes and time worked on the appropriate service ticket.\n\nEnter time worked on each ticket daily.\n\nMay require work to be performed after clinic hours or schedules, such as nights, weekends, and/or holidays.\n\nOther administrative and IT responsibilities as assigned.\n\nKnowledge, Skills and Abilities\nTechnical Skills\nHealthcare systems support (Electronic Medical Records, imaging Systems, Document management)\n\nFamiliar with health care programs HIPAA, CFR part 11, GDRP, etc.\n\nWindows workstation repair, maintenance, malware removal, and deployment\n\nConfiguring network settings on workstations\n\nRDP client support\n\nCitrix Support.\n\nOffice 365 account and client support\n\nServer backup monitoring and maintenance\n\nWireless connectivity for mobile devices and workstations\n\nMobile devices - smartphones, tablets, and laptops\n\nExchange mailbox administration\n\nActive Directory account creation and management\n\nNetwork drive and printer mappings.\n\nDiagnose network connectivity issues for workstations.\n\nRequired Education and Experience\nBachelor’s degree in Information Technology or related field.\n\n5 years of Help Desk or similar experience\n\nIT management experience required\n\nCompTIA certifications preferred.\n\nMicrosoft Technology Associate (MTA) preferred.\n\nMicrosoft MCSA preferred.\n\nCitrix certification preferred.\n\nWhy Join Us?\nAt NEXT Oncology (an Avacare Business), you’ll be part of a mission-driven team that values collaboration, precision, and patient safety. Our team is known for its supportive culture, strong communication, and commitment to excellence in clinical research.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $41,700.00 - $104,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.","description_format":"text","description_chars":5092,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-02T17:11:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 140 · green card filings: 13","filings_12m":140,"filings_prev_12m":166,"green_card_filings_12m":13,"median_offered_wage_usd":141585,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.485,"p_room":0.55,"age_days":26,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":104200,"is_top_pay":false},"html_url":"https://alion.io/job/iqvia-lead-it-specialist","json_url":"https://alion.io/job/iqvia-lead-it-specialist.json","meta":{"generated_at":"2026-10-21T12:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-lead-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-lead-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-lead-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-lead-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-lead-it-specialist"}]}