{"id":2858435,"url":"https://alion.io/job/iqvia-manager-client-services-operations-and-enablement","title":"Manager, Client Services Operations and Enablement","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":548,"ghost_share":0.005,"stale_share":0.799,"repost_share":0.029,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":130},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"closed","first_seen_at":"2026-10-19T15:37:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T16:01:18Z","board_verified":false,"closed_at":"2026-10-23T16:01:18Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.\nIQVIA Medical Affairs is the proven partner to help generate trustworthy medical evidence that can drive the right stakeholder dialogue, at any point in the asset lifecycle. To improve healthcare decision-making and patient outcomes\nManager, Client Services Operations and Enablement\nExpert Ecosystem is a technology platform (SaaS solution) within the Medical Affairs portfolio. It enables life sciences companies to identify, map, and engage healthcare experts globally, supporting insight generation, stakeholder engagement, and data-driven decision-making.\nLeveraging IQVIA's industry-leading data assets, technology capabilities, and healthcare expertise, Expert Ecosystem helps pharmaceutical and biotech organizations better understand their stakeholder landscape, accelerate evidence generation, strengthen scientific engagement, and make more informed strategic decisions.\nAs Manager, Operations & Enablement, you will own the operating system behind IQVIA's Expert Ecosystem Client Services function. You will be accountable for the systems, processes, governance, reporting and enablement capabilities that help Client Services deliver a consistent, scalable customer experience. Working across Product, Customer Success and Client Services leadership, you will translate strategy into repeatable ways of working, drive operational excellence, and ensure product changes, customer communications and enablement activities are successfully adopted across the business. Some of your time will also focus on enablement activities supporting strategic customer accounts\nResponsibilities\nOwn and continuously improve the Client Services operating model, including workflows, SOPs, governance standards, playbooks and operational processes \nAct as business owner for Client Services systems and tooling, including Gainsight, Intercom and related platforms, ensuring effective adoption, governance and optimization \nDefine and monitor operational KPIs, reporting and performance metrics, providing visibility of operational risks, trends and opportunities to leadership teams. \nPartner with Product teams to ensure successful launch readiness for new platform capabilities, including planning, communications, training, enablement and adoption tracking. \nDesign and deliver scalable onboarding, training and enablement programmes for both internal Client Services teams and external customers. \nDevelop and maintain customer-facing enablement resources, knowledge management tools and self-service support content to improve user adoption and experience. \nLead client-specific adoption and enablement initiatives for selected Enterprise and Strategic accounts, supporting onboarding, engagement and long-term value realization. \nCollaborate with Customer Success, Customer Solutions Leads and Product teams to translate customer feedback, operational challenges and business requirements into scalable improvements. \nDrive continuous improvement initiatives that reduce operational complexity, improve consistency and create capacity for client-facing teams to focus on strategic customer engagement. \nEstablish cross-functional governance and operating rhythms that support execution, accountability and successful delivery of strategic priorities \nQualifications & Experience - our ideal candidate will have\nBachelor’s degree, or equivalent combination of education, training and experience. \nExperience in customer operations, customer success operations or enablement, within a data, technology, SaaS or professional services environment. \nExperience designing and embedding processes, governance and operating standards across client-facing teams. \nHands-on experience administering and optimizing customer success or engagement platforms such as Gainsight, Intercom or comparable tools. \nExperience supporting product launches, change management, onboarding or enablement programmes. \nStrong analytical skills, including operational reporting, KPI development and interpretation of customer or adoption data. \nExcellent communication, stakeholder management and influencing skills. \nAbility to drive change across cross-functional teams without direct authority. \nPreviously led, shaped & motivated and grown a talented team, creating an environment where people thrive.\nExperience in life sciences, healthcare technology or pharmaceutical services is preferred.\nPLEASE SUBMIT YOUR CV IN ENGLISH\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.","description_format":"text","description_chars":5593,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-19T15:37:11Z"},{"event":"close","at":"2026-10-23T16:01:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/iqvia-manager-client-services-operations-and-enablement","json_url":"https://alion.io/job/iqvia-manager-client-services-operations-and-enablement.json","meta":{"generated_at":"2026-10-23T22:35:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-manager-client-services-operations-and-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-manager-client-services-operations-and-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-manager-client-services-operations-and-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-manager-client-services-operations-and-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-manager-client-services-operations-and-enablement"}]}