{"id":3009040,"url":"https://alion.io/job/iqvia-mi-operations-specialist","title":"MI Operations Specialist","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":581,"ghost_share":0.014,"stale_share":0.783,"repost_share":0.036,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-21T14:52:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T02:27:49Z","board_verified":false,"closed_at":"2026-10-31T02:27:49Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"TheMedical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data. This is a bilingual role requiring fluency in English and Spanish\nResponsibilities include:\nMedical Information Case processor responsibilities include receiving and documenting incoming calls and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project\nDisseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products\nCreating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results - this will include medical terminology, writing narratives, generating case queries.\nClarify, investigate and capture adverse event and product quality information\nEssential Functions\nProcess Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.\nTo perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information\nEnsure to meet quality standards per project requirements.\nTo demonstrate problem solving capabilities.\nQualifications\nBachelor’s degree in Life sciences or a related field (mandatory)\nFluency in English and Spanish (mandatory)! (will be evaluated)\nFluency in French (desirable)\nUp to 3 years of previous clinical experience (desirable)\n1 year of pharmacovigilance experience will be highly valued (desirable)\n100% remote role\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.","description_format":"text","description_chars":2739,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-21T14:52:15Z"},{"event":"close","at":"2026-10-31T02:27:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/iqvia-mi-operations-specialist","json_url":"https://alion.io/job/iqvia-mi-operations-specialist.json","meta":{"generated_at":"2026-10-31T05:34:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8034,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-mi-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-mi-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-mi-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-mi-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-mi-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3009040}},{"tool":"search_jobs","arguments":{"company":"iqvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3009040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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