{"id":3925716,"url":"https://alion.io/job/iqvia-patient-support-program-intern","title":"Patient Support Program Intern","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":594,"ghost_share":0.013,"stale_share":0.771,"repost_share":0.037,"time_to_fill_p50_days":22,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Job Description Summary\nThe candidate will be responsible for performing operations for Patient Support Programs. Responsibilities include activities such as receiving in-bound calls and performing out-bound calls maintaining patients information drafting correspondence and reporting adverse events. The candidate will take management responsibility for timely follow-up with patients and for the flawless implementation of all IQVIAs patient support program.\nKey responsibilities\nWelcoming the patients who are willing to be enrolled in PSP program with verbally consenting them and introducing them to the related program to their disease.\nInform patients by explaining procedures; answering questions; providing information.\nMaintains communication and quality of the program by reporting problems either adverse events related to the products or quality technical complaints accompanied by using the devices.\nMaintains and improves quality results by adhering to standards and guidelines recommending improved procedures.\nCapable of instructing others to provide them with a healthier way of life.\nProvides necessary coaching to reduce or eliminate behaviors that are considered high-risk.\nRegister new patients on the platform specialized for the program.\nSubmitting all patients complaints whether adverse event or quality complaints accompanied by assigned products of the program.\nTimely and accurate response to patient needs and inquiries ensuring assistance within the required approved script.\nEstablishes a compassionate environment by providing emotional psychological and spiritual support to patients.\nMaintains safety needs and follows proper communications protocol in case of an emergency.\nAccurately captures patient details following telephone interactions.\nWho can apply\n- Individuals interested in building a career in Patient Support Programs (PSP)\n- Candidates eager to gain hands-on experience through a paid internship opportunity\n- Fresh graduates with medical background are encouraged to apply\n- Candidates interested in joining IQVIA PSP team in Egypt will have energetic dynamic self-driven individual with excellent communication skills and fluency in English/Arabic language.\nJob Qualifications & Other requirements:\n- Fresh graduates with medical background are encouraged to apply\n- Paid Internship.\n- Fixed Shifts for 5 days per week\n- Flexibility to work from home (Hybrid Model)\n- Internship is for 3 months with applicability to be extended to a FTE based on business need\nIQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at \nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.\n\nRequired Experience:\nIntern","description_format":"text","description_chars":3396,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability","Clinical Trial Software","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-07T18:53:18Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.825,"p_room":0.55,"age_days":23,"expected_fill_days":22,"reasons":["seen:23","win:tail","comp:junior,brand"],"computed_at":"2026-11-07T21:36:47Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-patient-support-program-intern","json_url":"https://alion.io/job/iqvia-patient-support-program-intern.json","meta":{"generated_at":"2026-11-07T21:36:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-patient-support-program-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-patient-support-program-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-patient-support-program-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-patient-support-program-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-patient-support-program-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3925716}},{"tool":"search_jobs","arguments":{"company":"iqvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3925716},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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