{"id":3206153,"url":"https://alion.io/job/iqvia-program-manager-patient-support-program","title":"Program Manager - Patient Support Program","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":551,"ghost_share":0.013,"stale_share":0.811,"repost_share":0.031,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":26000,"period":"year","method":null,"sample_n":19148},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-18T00:00:00Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Position Overview \nThe candidate will be responsible for the flawless execution of the project. The Program Manager will manage day to day activities provide project guidance support monitor the project progress and ensure the completion of the milestones as per the defined timelines. The Program Manager will also be responsible for regular communication with the client as well as identifying key issues gaps and creating corresponding action plans and corrective measures.\nKey responsibilities \nOnboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed. \nRegular checks of the planned activities versus completed to identify gaps. \nMonthly quality checks to calls\nEnsure the availability of the completed signed & dated informed consent forms. \nHighlight any gaps with the care coach/PSS & understanding root cause corrective & preventive action plan should be created in case of repeated issues. (CAPA creation will be based on the severity & frequency of identified issues)\nAttending calls with Care Coaches as an observer. \nReview of the Adverse event reporting forms to ensure the following: Form completion & accuracy \nInformation matching with the primary source (if any) \nReporting within the specified timelines (24 hours) or as specified by PV client team.\n\nTracking of the reported adverse event on the patients tracking sheet. \nPerform regular Adverse event reconciliation ahead of sharing with client. \nSubmit Monthly Performance Report to Client within the agreed timelines. \nEnsure project specific files including but not limited to (Consents Courier invoices Stock Receiving forms Training attendance sheet) are maintained throughout the project life cycle quarterly checks of files completion and updates. \nEnsure regular tracking of projects Pass-through expenses. \nSend quarterly report with the passthrough cost expenses. \nIdentifies emerging issues/risks and their implications and propose solutions.\nManages staff involved in call center care coaches and admins. \nReports on progress towards business objectives and discuss future directions. \nEstablish the program framework and implementation process with clear timelines and deliverables. \nEnsure the development and timely delivery of monthly program status reports. \nCross-functional collaboration with internal functions as per program needs and requirements. \nAssesses project risks and specifies contingencies. \nSkills & Experience required \nExperience in the pharmaceutical market access industry. \nStrong understanding of patient affordability programs in the life science industry. \nExcellent knowledge of the regulatory bodies structure function and requirements in Egypt \nExcellent knowledge of the insurance and reimbursement sector in Egypt. \nStrong customer service attitude. \nDemonstrates competent project management skills with proven time management and personal organizational skills. \nAbility to manage multiple programs in a timely and efficient manner. \nGood team-based interpersonal skills but also an ability to work independently. \nEnergetic dynamic and self-driven individual with excellent communication presentation and interpersonal skills communicating well with patients HCPs NGOs and regulatory authorities. \nQualifications & Other requirements \nIn addition to the skills and experience above candidates will have: \nStrong academic track record including minimum of a bachelors degree in life sciences or equivalent (a Masters degree is valued but is not essential).\nFluency in English/Arabic. \nAdvanced MS Office skills. \nIQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at \n\nRequired Experience:\nManager","description_format":"text","description_chars":4036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-24T12:52:15Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.301,"p_room":0.36,"age_days":40,"expected_fill_days":22,"reasons":["seen:40","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-program-manager-patient-support-program","json_url":"https://alion.io/job/iqvia-program-manager-patient-support-program.json","meta":{"generated_at":"2026-10-28T22:23:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-program-manager-patient-support-program"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-program-manager-patient-support-program"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-program-manager-patient-support-program"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-program-manager-patient-support-program\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-program-manager-patient-support-program"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3206153}},{"tool":"search_jobs","arguments":{"company":"iqvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3206153},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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