{"id":2667940,"url":"https://alion.io/job/iqvia-project-manager-digital-customer-solutions","title":"Project Manager – Digital Customer Solutions","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":515,"ghost_share":0.006,"stale_share":0.814,"repost_share":0.025,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berchem, Belgium","Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T18:00:23Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"You will support the successful implementation, adoption, and continuous improvement of our commercial software solutions used by more than 70 pharmaceutical customers across Belgium. This role blends customer interaction and product expertise across our full portfolio: IQVIA Pharm In Touch, IQVIA Doctor In Touch, MobiRep, and Digital Sampling solutions. You will act as a trusted second-line and advanced support partner for local clients, while also contributing to international support activities.\nWhat you will do\nAssist customers during onboarding, configuration, and rollout of our innovations.\nAnalyze issues, identify root causes, and propose clear, structured solutions.\nCollaborate with product owners, developers, and QA to escalate and resolve advanced cases.\nParticipate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.\nMaintain accurate documentation of configurations, innovations, and best practices.\nContribute to continuous improvement of our processes and customer experience.\nBuild deep expertise in all our platforms and act as an internal knowledge point for colleagues.\nLead internal projects like ISO Certification, new roadmap developments, …\nDrive our innovations like IQVIA Doctor In Touch platform to the future\nWhat you bring\nA strong analytical mindset with the ability to understand complex business and technical scenarios.\nExperience in project management, implementation, consultancy, or a similar hybrid role.\nTechnical affinity: comfortable working with software platforms, data flows, and configuration logic.\nEagerness to learn our full solution suite and understand how pharma sales processes work.\nExcellent communication skills and confidence to join customer meetings.\nAbility to translate customer needs into clear actions or technical requirements.\nStrong organizational skills and a proactive, solution-oriented attitude.\nFluency in English, Dutch, and French (spoken and written).\nExperience in the pharmaceutical or life sciences sector is a plus but not required.\nInterest in new technology like AI, automation,…\nNice to have\nFamiliarity with CRM systems, field-force tools, or commercial pharma processes.\nExperience with ticketing systems, SQL basics, technical architecture or API concepts.\nPrior involvement in software rollouts or customer success activities.\nWhat we offer\nA role at the intersection of technology and customer engagement, with real impact on how pharma companies operate.\nThe chance to become an expert in a suite of widely used commercial solutions.\nA supportive team that values initiative, learning, and ownership.\nOpportunities to grow into product expertise, project coordination, or technical specialization.\nCompetitive compensation and benefits aligned with your experience.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.","description_format":"text","description_chars":3700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-16T03:18:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iqvia-project-manager-digital-customer-solutions","json_url":"https://alion.io/job/iqvia-project-manager-digital-customer-solutions.json","meta":{"generated_at":"2026-10-20T21:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-project-manager-digital-customer-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-project-manager-digital-customer-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-project-manager-digital-customer-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-project-manager-digital-customer-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-project-manager-digital-customer-solutions"}]}