{"id":2667926,"url":"https://alion.io/job/iqvia-solution-operations-associate-director","title":"Solution Operations Associate Director","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":515,"ghost_share":0.006,"stale_share":0.814,"repost_share":0.025,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wayne, United States","Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86000,"max":239500,"currency":"USD","period":"year","gross":null,"usd_annual":239500},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T22:39:06Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"*4 openings are currently available.\nJob Overview\nThe Solution Operations Associate Director plays a hands-on, tactical role at the intersection of product strategy, service operations, and client delivery. This position translates the strategy and direction for IQVIA information assets and solutions into clear, scalable operating processes that enable consistent execution across client service teams.\nThe role translates product strategy into scalable operational processes, policies, and service guidance that support effective delivery to customers. The Associate Director connects product and client service teams, influences cross-functional stakeholders to drive timely decisions, and uses customer feedback and operational performance insights to continuously improve the service experience.\nEssential Functions\nTranslate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans.\nServe as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution.\nEstablish and manage operating cadences, service standards, procedures, and commercial guidance, including pricing and discounting practices.\nGather customer and internal feedback to identify trends, resolve service gaps, and drive continuous improvement across products and the client experience.\nLead cross-functional initiatives, managing priorities, timelines, and decisions while influencing stakeholders without direct authority.\nMonitor operational performance, identifying risks and driving mitigation strategies to support service delivery.\nMake informed decisions in ambiguous or evolving situations, balancing business needs and operational risks.\nLead change management efforts, building alignment and driving adoption of new processes and ways of working.\nDevelop training, enablement, and communications to ensure teams understand product offerings, processes, and service expectations.\nProvide leadership and guidance to client service professionals and contribute to broader solution operations and client service strategy.\nQualifications\nBachelor’s degree required.\n7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field.\nDemonstrated ability to translate product or business strategy into practical operational processes and customer-facing execution.\nStrong operational mindset with experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions.\nExperience leading complex, cross-functional projects and partnering effectively with product, project management, and client-facing teams, including demonstrated ability to influence and drive outcomes without direct authority.\nHealthcare, life sciences, pharmaceutical, or healthcare data experience preferred; experience in other data- or information-intensive industries may be considered.\nStrong client orientation with experience incorporating customer feedback into improvements to products, services, or operating models.\nStrong business acumen, communication, change leadership, problem-solving, and stakeholder management skills, with the ability to navigate ambiguity and make sound decisions with incomplete information.\nManagement or team leadership experience with the ability to develop talent and build effective partnerships.\nNaturally curious, proactive, and comfortable operating in an evolving and sometimes ambiguous environment.\nKnowledge of IQVIA information assets, databases, and products is preferred but not required; prior IQVIA client service experience is a plus.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.","description_format":"text","description_chars":5471,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-16T03:18:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 140 · green card filings: 13","filings_12m":140,"filings_prev_12m":166,"green_card_filings_12m":13,"median_offered_wage_usd":141585,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.631,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":239500,"is_top_pay":true},"html_url":"https://alion.io/job/iqvia-solution-operations-associate-director","json_url":"https://alion.io/job/iqvia-solution-operations-associate-director.json","meta":{"generated_at":"2026-10-21T02:36:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3813,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4918},"rest":"https://alion.io/mcp/rest/get_company?id=4918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiqvia-solution-operations-associate-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiqvia-solution-operations-associate-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiqvia-solution-operations-associate-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iqvia-solution-operations-associate-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiqvia-solution-operations-associate-director"}]}