{"id":3048404,"url":"https://alion.io/job/iqvia-sr-production-associate","title":"Sr Production Associate","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":540,"ghost_share":0.006,"stale_share":0.798,"repost_share":0.03,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1499},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T18:36:58Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description Summary\nEssential Functions\nMonitors production environment using established tools and performs initial quality control for Italy Production Processes such as Dataview, SQL Analyzer, Sharepoint, Dashboard and Other third party tools\nExecute production tasks, Quality audit, Data management and adhoc requests\nResponds to job failures/issues and corrects problems/issues when possible according to established procedures \nEscalates issues requiring second-level support to appropriate individuals using established call escalation procedures \nTakes appropriate action to ensure processes are completed according to schedule provided in the Reference Data Production Schedule\nExecutes special processing requests as submitted and requests permanent changes to identified problems via action log process \nEnters issues into problem management tool with appropriate information for follow-up and permanent resolution \nInforms relevant production and user areas of outstanding issues that require further follow-up \nProvides training to new/junior associates as required \nActs as a product-specific or procedural subject matter expert for other associates in the absence of Team Lead Qualifications\nCandidate must possess at least a Bachelor’s /College Degree in Computer Science, Information Technology and other related course\nMinimum of 2 years relevant work experience preferred \nCritical thinking and problem-solving skills.\nProficient in Microsoft Excel is a plus.\nGood verbal and listening skills.\nDemonstrate strong understanding of complex concepts and processes. \nHas initiative and is self-motivated to see through until resolution concerns raised by clients.\nExcellent written and oral communication skills. \nAbility to guide the work of others within a team environment.\nAbility to carry out some analysis and information gathering to resolve problems on routine matters.\nAbility to work under time constraints and changing work volumes.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. 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