{"id":3059923,"url":"https://alion.io/job/iqvia-sr-reference-file-maintainer-assoc-3","title":"Sr Reference File Maintainer Assoc","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":517,"ghost_share":0.01,"stale_share":0.826,"repost_share":0.027,"time_to_fill_p50_days":22,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1499},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PCR","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T06:59:33Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Internal Job Description\nROLE PURPOSE:\nResponsible for daily maintenance of pharmaceutical products in all the database of the US.\nPerform analysis, bridging & resolution of the products database exceptions for internal and external communications.\nEnsures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements.\n JOB DESCRIPTION:\nPerforms investigation, addition and maintenance of pharmaceutical products\nResponds to client requests and coordinates with other departments to address client needs\nResponsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business.\nResponsible for performing mainframe jobs related to production.\nPerform functions as directed by the supervisor - Conduct regular (daily and weekly) DDD/PCR bridging process. - Should equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database. - Coordinate and liaise with team lead and Local Office counterparts on product related inquiries. - Implement changes required to rectify the current product mis-bridges. - Provide timely and accurate reports and all related inquiries/requests. - Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes. - Ensure accuracy and meet the team’s SLA and metrics.\nReceives and responds to Client Data Inquiries via remote client access.\nUtilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature.\nUnderstands and can effectively communicate routine database processes and methodologies for client inquiry resolution.\nProvides formal written communications both internally and externally regarding issue status and resolution.\nWorks with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.\nFollows the standard escalation process to ensure resolution.\nMaintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.\nCompletes basic data analysis and provides guidance to clients.\nMay be responsible for proactive analysis of key client pharmaceutical products.\n JOB REQUIREMENTS:\nMUST be a Pharmacist with clinical background.\nBachelor’s degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply.\nDemonstrate strong problem solving and business analytical skills.\nAbility to process large amounts of data identify items in question.\nDemonstrate strong understanding of complex concepts and processes.\nExcellent written and oral communication skills.\nAbility to communicate effectively with various levels of the organization.\nStrong ability to deal tactfully with clients through email.\nProficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential.\nStrong organizational skills are required.\nExcellent team player and goal-oriented\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. 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