{"id":3727560,"url":"https://alion.io/job/iqvia-support-operations-specialist","title":"Support Operations Specialist","company":{"id":4918,"name":"IQVIA","domain":"iqvia.com","url":"https://alion.io/company/iqvia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":547,"ghost_share":0.009,"stale_share":0.817,"repost_share":0.02,"time_to_fill_p50_days":23,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Providence, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53000,"max":132600,"currency":"USD","period":"year","gross":null,"usd_annual":132600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T17:37:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Overview\nManages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.\nEssential Functions\nTakes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.\nMay lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources); provide in-depth training in databases and products, and assist with pricing products.\nDevelop and manage deployment of Tech & Apps products.\nIn charge of communication with clients on Tech & Apps projects / solutions.\nProvide technical support to clients when required.\nAnalyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high quality standards and meets customer’s expectations\nResearches, analyzes and responds to client inquiries that are routine in nature.\nQualifications\nBachelor's degree or an equivalent combination of education and relevant professional experience.\nExperience in customer support, business operations, project coordination, healthcare administration, technology support, or a related field.\nStrong problem-solving, analytical, organizational, and follow-through skills.\nExperience using ticketing systems, customer relationship management platforms, or comparable support tools.\nExcellent written and verbal communication skills, with the ability to communicate clearly with both business and technical audiences.\nAbility to manage multiple priorities in a fast-paced, client-focused environment.\nDemonstrated ability to coordinate across functions and build effective stakeholder relationships.\nProficiency with Microsoft Office applications and common business systems.\nIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com\nIQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe\nIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.\nThe potential base pay range for this role, when annualized, is $ 53.000,00 - $ 132.600,00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). 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