{"id":4014012,"url":"https://alion.io/job/ira-customer-care-assistant-iii","title":"Customer Care Assistant III","company":{"id":2111039,"name":"IRA","domain":"ira.go.ke","url":"https://alion.io/company/ira-go-ke","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T05:43:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T05:43:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Customer Service Jobs, Insurance Regulatory Authority Jobs. The Customer Care Assistant III manages front office and customer inquiries, requiring a Diploma in Customer Care/Public Relations/Communication Studies and computer proficiency. Full-time role in Nairobi.\n\nResponsibilities\n\nDuties and responsibilities will entail:\n\nManaging incoming and outgoing calls and route to appropriate persons.\n\nDirecting enquiries from external stakeholders the relevant employees.\n\nManaging guests in a professional manner.\n\nManaging internal stakeholders.\n\nMonitoring flow of visitors for security controls.\n\nMaintaining the appointment diary either manually or electronically.\n\nMaintaining the facilities booking system i.e. booking of boardrooms and meeting room.\n\nScheduling appointments for internal and external stakeholders.\n\nMaintaining call records and expenditure for monitoring purposes.\n\nImplementing Quality Management System standards and continuously identifying and managing risks.\n\nScheduling appointments for internal and external stakeholders.\n\nMaintaining call records and expenditure for monitoring purposes.\n\nProviding information on the Authority’s products/services.\n\nRequirements\n\nFor appointment to this grade, an officer must have at least:\n\nDiploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.\n\nProficiency in computer applications.\n\nCompetencies and Skills\n\nCommunication skills\n\nInterpersonal skills\n\nReport writing skills\n\nPresentation skills\n\nHow to Apply\n\nClick here to apply","description_format":"text","description_chars":1659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T11:47:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/ira-customer-care-assistant-iii","json_url":"https://alion.io/job/ira-customer-care-assistant-iii.json","meta":{"generated_at":"2026-11-11T09:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2111039},"rest":"https://alion.io/mcp/rest/get_company?id=2111039"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fira-customer-care-assistant-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fira-customer-care-assistant-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fira-customer-care-assistant-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ira-customer-care-assistant-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fira-customer-care-assistant-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014012}},{"tool":"search_jobs","arguments":{"company":"ira.go.ke","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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