{"id":2023383,"url":"https://alion.io/job/iraiser-technical-support-engineer-hf","title":"Technical Support Engineer (H/F)","company":{"id":2693760,"name":"iRaiser","domain":"iraiser.com","url":"https://alion.io/company/iraiser-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"DNS","optional":true},{"name":"JavaScript","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-05T09:58:58Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-19T19:13:31Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join iRaiser, a leading European SaaS fundraising platform dedicated to nonprofits, charities, and NGOs. As a Technical Support Engineer, you will manage complex data flows, technical configurations, and act as a vital link between clients and development teams. Your mission will include product technical support, SaaS infrastructure management, and assisting the Revenue Operations function. You should have 3+ years of experience in technical support or a related role, strong autonomy and accountability, and excellent communication skills.\nMissions\nPrendre en charge les tâches de support technique avancé sur le produit principal, résoudre les problèmes complexes liés au suivi des donateurs, aux transactions financières, à la synchronisation des données et aux passerelles de paiement.\nDiriger des projets techniques internes, identifier les goulets d'étranglement opérationnels et construire, maintenir ou améliorer les outils internes et les scripts pour autonomiser les équipes de support client.\nAgir en tant que partenaire technique solide et backup pour la fonction Revenue Operations, aider à gérer, automatiser et optimiser l'écosystème CRM HubSpot interne.\nProfil recherché\nLanguage Skills: Bilingual English (excellent written and spoken level is mandatory for our international context) + Fluent in either French or Spanish.Experience: 3+ years of experience in Technical Support, Application Support, or a\ntechnical RevOps/SysAdmin role within a SaaS or FinTech environment.\nTechnical & Project Skills:\n* Project Ownership: Proven ability to manage small-to-medium technical projects or tool migrations independently.\n* Solid understanding of Web environments, including PHP and JavaScript troubleshooting.\n* Fully comfortable with SaaS delivery technicalities: DNS management, SMTP, and SSL certificates.\n* Good knowledge of APIs, webhooks, data synchronization, and database queries (SQL).\n* Experience with HubSpot CRM is highly desirable; experience with Zendesk is a strong plus.\n* Understanding of payment gateways or e-commerce infrastructures is appreciated.\nSoft Skills:\n* Strong autonomy & accountability: You are a self-starter who doesn't need hand-holding; you take ownership of a problem until it's fully resolved.\n* Great communication & pedagogy: Ability to \"translate\" complex technical issues for non-technical internal teams, and vice versa for developers. You excel at making technical concepts easy to understand for everyone.\n* Highly versatile, proactive, and curious (\"touches everything\" mindset).\n* Team player, adaptable, and comfortable managing multiple technical priorities.\n**What We Offer**\n* The opportunity to work for a meaningful company that helps NGOs change the world.\n* A key role with high autonomy, technical variety, and visibility under the VP Customer\nXP B2B.\n* A dynamic, international, and multicultural working environment.\n* Competitive salary + remote/hybrid working policy.","description_format":"text","description_chars":2945,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-07T13:24:46Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":13,"expected_fill_days":31,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/iraiser-technical-support-engineer-hf","json_url":"https://alion.io/job/iraiser-technical-support-engineer-hf.json","meta":{"generated_at":"2026-10-19T22:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2693760},"rest":"https://alion.io/mcp/rest/get_company?id=2693760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firaiser-technical-support-engineer-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firaiser-technical-support-engineer-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firaiser-technical-support-engineer-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iraiser-technical-support-engineer-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firaiser-technical-support-engineer-hf"}]}