{"id":4009453,"url":"https://alion.io/job/iren-ioc-customer-delivery-coordinator-2","title":"IOC Customer Delivery Coordinator","company":{"id":47565,"name":"IREN","domain":"iren.com","url":"https://alion.io/company/iren","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-05-13T22:21:43Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:44:35Z","board_verified":true,"closed_at":null,"days_open":181,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":181},"description":"IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.\nWith 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in.\nThe IOC Customer Delivery Coordinator will serve as the internal coordination engine for customer-related operational activity. This role is responsible for tracking open requests, monitoring statuses, organizing priorities, and ensuring timely follow-up across internal teams.\nThe successful candidate will bring structure and visibility to a wide range of activities including resource requests, storage expansions, CPU requests, RMAs, customer reporting, status updates, internal escalations, and ongoing deliverables. This is an ideal role for someone who thrives on organization, accountability, and keeping complex workflows moving smoothly.\nResponsibilities\nMaintain centralized trackers and documentation to ensure all customer-related requests, commitments, and action items remain visible, accurate, and actively followed up\nMonitor status of requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asks\nCoordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teams\nPrepare recurring customer update summaries, reports, trackers, and status tables \nTrack RMA progress, vendor actions, replacement timelines, and outstanding dependencies\nMonitor aging or stalled items and escalate to appropriate internal stakeholders using defined escalation paths\nSupport internal readiness for customer meetings, updates, and service reviews\nIdentify gaps or inefficiencies and surface improvement recommendations to leadership\nRequirements\n1 - 3 years of experience supporting cross-team coordination, service delivery, customer operations, or similar operational roles\nStrong organizational skills with the ability to follow established processes, keep tasks and requests organized, and consistently follow up in a professional manner\nAbility to communicate clearly, manage multiple priorities, and stay composed in a fast-moving environment, with a willingness to take initiative, learn, and help bring structure to day-to-day work\nStrong attention to detail with high accuracy\nExcellent written and verbal communication skills\nStrong Excel / Google Sheets / reporting capability\nComfortable working with cross-functional technical teams\nAble to work independently, take initiative, and follow through on assigned requests\nExperience in data center, cloud, infrastructure, or technology environments is an asset\nFamiliarity with CRM, ticketing systems, or project management tools preferred\n Other important requirementsPre-employment screening, including background check and substance testing may be required according to company policies.\nBenefits\nAt IREN, we offer a comprehensive, market-competitive total rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purposewhile rewarding high performance and long-term growth.\nCompensation\nActual compensation will be determined based on factors such as experience, qualifications.\nOvertime compensation for non-exempt workers for hours worked over 40 per week\nHealth & Wellness\n100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents\nCompany-paid short-term and long-term disability insurance\nVoluntary life, critical illness, and accident coverage available\nHealth Savings Accounts (HSA) - when combined with the High-Deductible Health Plan\nEmployee Assistance Program and wellness resources\nRetirement & Financial Wealth\n401(k) retirement plan with company match\nPaid professional development and access to financial planning and legal services\nTime Off & Leave Programs\nPaid Time Off (PTO) and paid holidays\nGrowth & Development\nProfessional development to support certifications, continuing education, or role related training\nCommunity & Culture\nCompany events and team-building activities\nWe value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.\nWe participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Participation Notice.By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.","description_format":"text","description_chars":5552,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Health insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Mining & Staking"],"lifecycle":[{"event":"open","at":"2026-11-10T09:08:38Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.165,"p_room":0.28,"age_days":181,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior,brand"],"computed_at":"2026-11-10T23:11:43Z"},"pay":null,"html_url":"https://alion.io/job/iren-ioc-customer-delivery-coordinator-2","json_url":"https://alion.io/job/iren-ioc-customer-delivery-coordinator-2.json","meta":{"generated_at":"2026-11-10T23:11:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47565},"rest":"https://alion.io/mcp/rest/get_company?id=47565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firen-ioc-customer-delivery-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firen-ioc-customer-delivery-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firen-ioc-customer-delivery-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iren-ioc-customer-delivery-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firen-ioc-customer-delivery-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4009453}},{"tool":"search_jobs","arguments":{"company":"iren.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4009453},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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