{"id":4009455,"url":"https://alion.io/job/iren-ioc-incident-commander","title":"IOC Incident Commander","company":{"id":47565,"name":"IREN","domain":"iren.com","url":"https://alion.io/company/iren","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-05-29T21:08:58Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T09:08:38Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":164},"description":"IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.\nWith 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in.\nWe are seeking a highly capable Incident Commander to operate at the center of critical operations supporting our HPC Data Center Operations. This role is responsible for leading the coordinated response to high-severity incidents, major outages, and critical service degradation events across HPC infrastructure and customer-facing production systems.\nThe individual will serve as the operational command authority during major incidents, driving rapid detection, coordinated technical response, executive communication, service restoration, and post-incident operational improvement.\nThe successful candidate must demonstrate operational leadership under pressure, the ability to coordinate cross-functional engineering organizations without direct authority, and the discipline to drive structured incident response during high-impact operational events.\nResponsibilities\nServe as the Incident Commander and operational lead during P1/P2 incidents, major outages, and critical service degradation events.\nLead structured incident bridges and coordinate cross-functional response models.\nLead and coordinate active incident bridges during operational events.\nMonitor and manage major incident queues, escalations, and operational priorities.\nDrive rapid Mean Time to Know (MTTK), service impact assessment, and restoration prioritization.\nCoordinate recovery validation activities and ensure stable restoration before incident closure.\nOwn executive-level communication during high-severity incidents.Deliver concise, business-focused updates to leadership and stakeholders.\n\nPartner closely with Problem Management, Change Enablement, SRE, Infrastructure Operations, and Production Engineering teams.\nPromote blameless post-incident review culture focused on operational learning and continual improvement.\nLeverage observability and telemetry platforms to improve incident detection, triage, and response effectiveness.\nIdentify opportunities to automate incident detection, routing, communication, and escalation workflows.\nDevelop and maintain operational playbooks, communication templates, and response workflows.\nRequirements\nBachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience\n5+ years of experience in Incident Management, Major Incident Management, Reliability Operations, Production Operations, or related environments.\nProven experience leading high-severity incident response in enterprise-scale, high-availability environments.\nStrong understanding of ITIL Incident Management practices and modern operational governance concepts.\nFamiliarity with Service Configuration Management / CMDB concepts and service dependency mapping.\nExperience supporting operational automation and orchestration initiatives.\nExcellent verbal and written communication skills with the ability to engage technical teams and executive leadership.\nExperience Jira Service Management or similar platforms.\nOther important requirements:This role operates in a 24×7 IOC/NOC environment and works 12-hour rotating shifts on a 4-days-on / 3-days-off, alternating with 3-days-on / 4-days-off schedule\nPre-employment screening, including background check and substance testing may be required according to company policies\n\nBenefits\nAt IREN, we offer a comprehensive, market-competitive Total Rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth.Compensation\nActual compensation will be determined based on factors such as experience, qualifications.\nCompetitive wages with robust per diem and project allowance, when applicable\nOvertime compensation for non-exempt workers for hours worked over 40 per week\nRelocation and Living-out-allowance (as applicable and based on successful candidate circumstances)\nHealth & Wellness100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents\nCompany-paid short-term and long-term disability insurance\nVoluntary life, critical illness, and accident coverage available\nHealth Savings Accounts (HSA) - when combined with the High-Deductible Health Plan\nEmployee Assistance Program and wellness resources\nRetirement & Financial Wealth401(k) retirement plan with company match\nPaid professional development and access to financial planning and legal services\nTime Off & Leave ProgramsPaid Time Off (PTO) and paid holidays\nGrowth & DevelopmentProfessional development to support certifications, continuing education, or role related training\nCommunity & CultureCompany events and team-building activities\nWe value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.\nBy applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.\nThis job will remain posted until filled. 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