{"id":3516425,"url":"https://alion.io/job/irepair-ypallelos-exypereteses-pelaton-customer-service","title":"Υπάλληλος εξυπηρέτησης πελατών - Customer Service","company":{"id":814436,"name":"iRepair","domain":"irepair.gr","url":"https://alion.io/company/irepair-gr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Serres, 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προϊόντων και υπηρεσιών της εταιρίας έπειτα από διερεύνηση αναγκών\nΕνημέρωση CRM με στοιχεία επισκευής και επικοινωνίας βάσει διαδικασιών εταιρικού πρωτοκόλλου\nΥποστήριξη του τεχνικού τμήματος της εταιρίας απαντώντας σε βασικές τεχνικές ερωτήσεις\nΔιαχείριση εισερχόμενων κλήσεων και ιεράρχησή τους\nΟργάνωση ροής εργασιών καταστήματος\nΔιασφάλιση ικανοποίησης πελατών από τη χρήση προϊόντων και υπηρεσιών\nΑπαραίτητα Προσόντα:\nΕπιθυμητά προσόντα\nΠροϋπηρεσία τουλάχιστον 1 έτους σε ανάλογη θέση\nΆριστη γνώση χειρισμού Η/Υ και επαφή με τις νέες τεχνολογίες\nΑνεπτυγμένες επικοινωνιακές και διαπραγματευτικές ικανότητες, πελατοκεντρική αντίληψη\nΟμαδικό και οργανωτικό πνεύμα, ευχάριστη προσωπικότητα, ικανότητα ανάληψης αρμοδιοτήτων\nΕπαγγελματισμός, υπευθυνότητα, συνέπεια και προσοχή στη λεπτομέρεια, άνεση στην εργασία υπό πίεση\nΆριστη γνώση της αγγλικής και της ελληνικής γλώσσας (γραπτά και προφορικά)\nΠροηγούμενη αντίστοιχη εργασιακή εμπειρία σε σχετικό κλάδο θα θεωρηθεί σημαντικό 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