Client Delivery Manager
See yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.
Build your career at Iress!
We’re looking for a Client Delivery Manager to join our UK Client Solutions Team.
Reporting to the Head of Delivery, this role is responsible for supporting and providing solutions for all our clients needs.
Some of the awesome things you’ll be involved with:
Responsible for leading the engagement with the client on behalf of Iress on behalf of Client Solutions implementation journey.
Responsible for ensuring there is effective communication of client engagement(s) within Iress and working collaboratively and effectively with cross-functional Iress teams ensuring alignment to our ways of working.
Responsibility for the cross-functional engagement team, it’s delivery plans and alignment to Ways of Working.
Ensure the engagement team understands the design as approved by the Design Team and is therefore able to define the appropriate scope, goals and deliverables and create delivery related schedules, milestones and timelines whilst establishing the commercial aspects of the delivery to determine accurate budget and financial plans.
Responsible for ensuring delivery plans are in place, agreed across all relevant Iress teams and work is delivered in accordance to the agreed delivery plans.
Responsible for timeliness, quality and effectiveness of client deliverables to Iress and Iress deliverables to the client ensuring Iress’ interests are protected where impacted by client failings.
Work with the Commercial team to ensure effective management of commercial matters associated with the client project including agreeing a commercial baseline as part of the pre-sales process and managing revenue and costs against that baseline throughout the life of the project
What you will bring:
Desirable vocational/professional certification:
Educated to Degree Level or Equivalent Experience
MSP/ Prince 2 Practitioner, APM Accreditation, or equivalent
Skills/training:
Extensive experience of delivering software solutions within a commercial environment
Knowledge of the UK Private Wealth market and regulatory requirements
Some experience of client account management or client engagement management
Experience of managing and delivering complex solutions into large corporate Clients
Experience of managing single major or multiple smaller projects
Experience of co-ordinating large project teams
Excellent knowledge of project, implementation & delivery processes and approaches, across all stages of the project lifecycle
Excellent knowledge of quality processes in all phases of a project