{"id":4005938,"url":"https://alion.io/job/iress-customer-support-representative-admin-services","title":"Customer Support Representative - Admin Services","company":{"id":4274,"name":"Iress","domain":"iress.com","url":"https://alion.io/company/iress","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Google Workspace","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-10T07:08:53Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T07:08:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"See yourself being part of a large, transformational change? This could be the role for you!\nAt Iress, we make things happen\nWe believe technology should help people perform better every day.\nSince our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, the United Kingdom, Africa, Canada, New Zealand and Asia.\nBuild your career at Iress!\nBe the person who helps great customer service happen behind the scenes. Join our Wealth Management Customer Support team and keep the essential administration moving for our Customer Sales, Success, Service and Support teams.\nFrom customer and user set-up to billing, licensing and incident follow-up, you’ll bring care, accuracy and responsiveness to work that helps clients get the support they need. Based in Sydney, Melbourne or Brisbane (preferred), you’ll work across a varied role where strong organisation and a passion for solving problems make a real difference.\nSome of the amazing things you’ll be involved in\nManaging customer administration requests, including new user set-ups, licences and market data permissions, and checking licences are applied accurately.\nPreparing monthly customer billing and invoices, resolving exceptions where appropriate.\nSupporting user administration and identity verification for password reset requests.\nPrioritising incidents, escalating them with the right information and tracking them through to resolution.\nConfirming completed requests and setting clear expectations about process and timing.\nCoordinating monthly data and reports to help Customer Success have proactive conversations with clients.\nMaintaining high-quality administration and finding ways to make processes more efficient.\nWhat you will bring\nA strong customer-service mindset and clear, professional written and verbal communication.\nExcellent organisation and time management, with the ability to prioritise in a fast-paced environment.\nA sharp eye for detail and a genuine interest in troubleshooting and resolving issues.\nConfidence working autonomously while contributing to a collaborative team.\nAdvanced Google Workspace skills, including Microsoft Word and Excel.\nIntermediate experience with Sales Cloud (Salesforce) and data analytics tools such as Databricks and Salesforce CRM Analytics.\nWhy work with us?\n8 additional paid days per year to extend your weekends\nHybrid working\nGenerous cash bonus for every successful referral\nStarting school leave - 8.5 days of leave to assist your children with the transition to school\nUp to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work\n3 days’ paid leave per year to participate in charity initiatives\nDiscounted health insurance premiums\nAccess to learning and development programs through LinkedIn Learning\nInclusion\nIress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs, and everyone’s uniqueness is valued and celebrated.\nOur hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status, or age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!\nWe’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.\nFor more information about what we do, our people and values, please visit Iress Careers.\n#LI-Hybrid - Automatically upload role as Hybrid working\nEmployment Type\nEmployeeTime Type\nFull time","description_format":"text","description_chars":4065,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-10T07:08:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T09:58:02Z"},"pay":null,"html_url":"https://alion.io/job/iress-customer-support-representative-admin-services","json_url":"https://alion.io/job/iress-customer-support-representative-admin-services.json","meta":{"generated_at":"2026-11-10T09:58:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23141,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4274},"rest":"https://alion.io/mcp/rest/get_company?id=4274"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firess-customer-support-representative-admin-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firess-customer-support-representative-admin-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firess-customer-support-representative-admin-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iress-customer-support-representative-admin-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firess-customer-support-representative-admin-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4005938}},{"tool":"search_jobs","arguments":{"company":"iress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4005938},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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