CMD Key Account Manager

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

The Key Account Manager-CMD is responsible for the launching, maintenance, retention, and growth in iRhythm’s innovative commercial markets. This position is responsible for launching, cultivating, and sustaining long-term customer relationships, as well as ensuring KPIs are being met. Proactively deliver value services to support customers, and advocate internally for the solutions required to drive business outcomes, working across internal teams such as Marketing, Customer Care, and Clinical Operations. Act as the primary point of contact for customers when escalations and support intervention are required.

Specific job responsibilities include:

• Manage the complex, large- scale onboarding of 100+ accounts simultaneously, overseeing project timelines and collaborating with both internal and external stakeholders to streamline processes and improve operational efficiency.
• Develop expertise in complex and innovative business models, collaborating with directors to devise and execute strategic plans that drive long-term value creation.
• Lead and contribute to high-level meetings with executives and C-suite leaders, facilitating strategic discussions and decision-making.
• Serve as the primary representative for assigned accounts, ensuring seamless communication and satisfaction.
• Strategic partner to iRhythm Commercial Market Development team to ensure initial and ongoing success of customers and patients within our large account segment.
• Provide proactive continuous evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Serve as primary lead for training material/schedule/rollout of the Zio Service during multi-site wide launch
• Manage internal and external stakeholder and project communication (includes updates to leadership, stakeholder alignment on project scope and milestones, and escalation of issues and risks)
• Engage with cross functional partners and internal teams as Project Manager during launch phase to ensure timelines and volume targets are met.
• Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule and successfully
• Understand and communicate how goals fit into broader organizational goals, and prioritize tasks/schedule accordingly
• Sole point of contact for the Zio Service- from day to day issue resolution/communication with Practice Managers to driving growth and new initiatives with C- Suite
• Lead and facilitate customer meetings and quarterly business reviews with Directors, VPs, and C-Suite, (internal and external)
• Lead change within internal systems to follow the Think Bigger, Go Faster approach
• Customer/Account performance - Acting as a strategic business partner identifying opportunities for improvement in the health and wellness of assigned accounts.
• Serve as primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory and customer care to ensure efficient account performance.
• Provide customer training on iRhythm toolset (ZioSuite, MyZio, etc.)
• Ensure timely resolution of customer issues
• Ability to understand customer workflow, make recommendations to improve performance, and leverage iRhythm expertise as necessary.
• Attend and support key customer meetings and quarterly business reviews (CMD team and customer meetings).
• Soley assigned to large, complex, highly visible and strategic accounts.
• Travel to and conduct account management initiatives as needed.
• Establish and maintain strong relationships with accounts and internal sales organization.
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.
• Active member / leader of special and ongoing projects that are important to customer and iRhythm’s success.

About you:

• 3 - 7 years of proven experience, with at least 3 years in account management/customer success.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager.
• Exceptionally collaborative, highly responsive, flexible and adaptive when working with customers and various teams within iRhythm.
• Must be self-directed and proactive.
• Consistently demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to make key decisions with little supervision- always keeping in mind what is best for our organization, our customers, and our patients
• Proven understanding of how to apply key measurements to drive commercial development
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), reporting and Microsoft Office.
• Strong analytical skills with the ability to identify trends and present information in a succinct and actionable manner.
• Bachelor’s degree required
• Must be willing to travel up to 20%.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121