{"id":3889687,"url":"https://alion.io/job/irhythm-technologies-customer-service-representative-uk","title":"Customer Service Representative UK","company":{"id":1901464,"name":"iRhythm Technologies","domain":"irhythmtech.com","url":"https://alion.io/company/irhythmtech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T20:48:48Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T04:04:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Career-defining. Life-changing.\nAt iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career\nAbout This Role:\nWe are recruiting a motivated Customer Service Representative to join our UK Operations Team.\nOur work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.\nWe are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.\nPlease note - this is a full-time, on-site position located at our office in Bagshot, Surrey (GU19 5HL).\nResponsibilities include but are not limited to:\nInbound & Outbound Phone calls\nSalesforce ticket management\nInter-departmental communication\nData entry across multiple systems\nAccuracy, attention to detail and strong communication skills\nUnderstanding and adhering to Quality System requirements\nCustomer service enquiries\nProactive project work to improve service offering\nCustomer Service Activities:\nProvide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution\nRespond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.\nUtilize Salesforce tool to track patient and account interactions\nPrevious customer service administration experience is highly preferred, specifically in a healthcare setting\nDemonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities\nDemonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results\nMaintain a positive attitude and working relationship with all customers, patients and iRhythm associates.\nAdhere to corporate policy and compliance standards in handling patient data.\nWork pattern\n40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.\nThis is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.\nAbout you:\nDemonstrated experience in delivering high-quality customer service via telephone and email\nStrong verbal and written communication skills\nStrong IT/data entry skills\nBright, confident and articulate with a willingness to learn\nResponsible and accountable\nAbility to work in a team environment, supporting the objectives and goals of the organization\nAbility to lone work\nGood time management skills\nFlexibility in work assignments; able to rapidly adjust priorities when business needs change\nPhysical requirements include reaching, bending, and sitting, negligible lifting\nDegree not required, Secondary School and College qualifications preferred\nTechnical Skills Required:\nMS Outlook, Word, Excel, Teams\nSharePoint/OneDrive\nTelephone Systems\nGood data entry skills\nPreferable experience in Salesforce but not required\nWhat’s in it for you:\niRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!\nLocation:\nUnited KingdomAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.\niRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at \nAbout iRhythm Technologies\niRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.\nMake iRhythm your path forward. Zio, the heart monitor that changed the game.\nThere have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact . Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.\nFor more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121","description_format":"text","description_chars":6172,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cardiovascular Devices","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-11-06T20:48:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/irhythm-technologies-customer-service-representative-uk","json_url":"https://alion.io/job/irhythm-technologies-customer-service-representative-uk.json","meta":{"generated_at":"2026-11-11T12:18:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901464},"rest":"https://alion.io/mcp/rest/get_company?id=1901464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firhythm-technologies-customer-service-representative-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firhythm-technologies-customer-service-representative-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firhythm-technologies-customer-service-representative-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/irhythm-technologies-customer-service-representative-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firhythm-technologies-customer-service-representative-uk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3889687}},{"tool":"search_jobs","arguments":{"company":"irhythmtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3889687},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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