{"id":3282069,"url":"https://alion.io/job/iridium-it-services-specialist-ii","title":"IT Services Specialist II","company":{"id":1838031,"name":"Iridium","domain":"iridium.com","url":"https://alion.io/company/iridium-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"MATLAB","optional":false},{"name":"Pandas","optional":false},{"name":"Polars","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-26T16:52:24Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T15:30:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Overview\nIridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.\nNow part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.\nJoin our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.\nWhat We’re Looking For:\nIridium is seeking an IT Services Specialist II to join our Technical Support team. As an IT Services Specialist II, you will be responsible for diagnosing and resolving complex technical issues related to hardware, software, and network infrastructure, working closely with Tier I staff to resolve issues in a timely manner to support our customers. In this role, you will focus primarily on managing Tier I escalations, troubleshooting advanced issues, and collaborating with Tier III staff to escalate problems that require more comprehensive solutions. You'll bring deep technical knowledge, excellent communication skills, and a passion for helping others.\nAireon is certified to provide surveillance as a service to global customers in a safety-critical industry. This role is essential to the delivery of this service and will be required to reach and maintain an acceptable standard of competency. Aireon will provide initial and ongoing training to support competency standards. This is measured through assessment that is renewable annually.\nWhat You’ll Do:\nTroubleshoot and resolve advanced hardware, software, and networking issues \nProvide support for our core service and commercial services \nManage support tickets from Tier I escalations, ensuring a timely resolution \nDocument technical solutions and create procedures for other Tier II and Tier I staff \nCollaborate with Tier III to resolve complex problems \nAssist in training and mentoring Tier I support staff \nMonitor Jira ticket queues and facilitate the resolution of outstanding incidents \nWhat You’ll Need to Succeed:\n2-3 years of experience in a Tier I or Tier II support role \nProficiency in the Linux operating system \nStrong understanding of network protocols \nFamiliarity with help desk software such as Zendesk, ServiceNow, or Jira Service Management \nStrong analytical and problem-solving skills \nExcellent communication and collaboration skills \nThe ability to work independently and as part of a team \nThings That Would be Great if You Brought to the Table:\nBachelor's degree in IT, Computer Science, or a related field \nExperience with Atlassian Jira and Azure DevOps \nProficiency in Python libraries such as Pandas, Polars, H3, or Folium \nProficiency in MATLAB\nExperience in generating analysis reports and delivering them\nWork Environment:\nThis position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.\nWe believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.\nAdditional Information\nThis job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.\nBase Pay Range: $70,000 - $95,000 USD\nActual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.\nIridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.","description_format":"text","description_chars":4708,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T16:52:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":317500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":0.945,"age_days":3,"expected_fill_days":8,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/iridium-it-services-specialist-ii","json_url":"https://alion.io/job/iridium-it-services-specialist-ii.json","meta":{"generated_at":"2026-10-30T19:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838031},"rest":"https://alion.io/mcp/rest/get_company?id=1838031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firidium-it-services-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firidium-it-services-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firidium-it-services-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iridium-it-services-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firidium-it-services-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282069}},{"tool":"search_jobs","arguments":{"company":"iridium.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282069},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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