{"id":2380572,"url":"https://alion.io/job/iridium-technical-support-engineer-iii","title":"Technical Support Engineer III","company":{"id":1838031,"name":"Iridium","domain":"iridium.com","url":"https://alion.io/company/iridium-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83000,"max":108000,"currency":"USD","period":"year","gross":null,"usd_annual":108000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:15:09Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:51:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nIridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.\nNow part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.\nJoin our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.\nWhat We’re Looking For:\nAre you a problem-solver with a passion for customer service and a background in roaming technical support? Then our Roaming Technical Support Engineer position might be the perfect opportunity for you! As a Technical Support Engineer, you'll serve as a technical escalation point for roaming and satellite communication services. You will troubleshoot complex issues impacting roaming and core network services, work directly with internal teams, Service Partners, and roaming partners, and support the rollout and validation of new services. You will thrive in this role if you are a reliable, resourceful self-starter with the ability to multi-task and a strong sense of ownership and urgency.\nWhat You’ll Do:\nInvestigate and resolve advanced roaming, satellite, and network service issues (voice, SMS, data).\nAnalyze SS7, Diameter, GTP, IPX, and IP networking traffic using diagnostic tools.\nProvide second- and third-level support for escalations from Customer Care on roaming and existing Iridium services.\nPerform IREG/International Roaming Testing and TADIG/Transferred Account Data Interchange Group testing for new roaming partners and service updates.\nConduct product and service testing for alpha/beta trials and network changes.\nValidate configurations, routing updates, and service interoperability.\nServe as technical contact for Service Partners, Value-Added Manufacturers, and roaming operators.\nCollaborate with engineering, network operations, and fraud teams to resolve issues.\nTrain internal teams on new products, services, and troubleshooting methods.\nTrack and report on roaming KPIs, performance, and incident trends.\nDocument troubleshooting steps, configurations, and best practices.\nWhat You’ll Need to Succeed:\nBachelor’s degree in an engineering or a technical field, or equivalent work experience.\n5+ years of relevant experience in roaming operations, a Network Operations Center (NOC) network administration, support engineering, or telecommunications role.\nStrong knowledge of GSM, UMTS, NB-IoT, LTE, 3GPP, and 5G mobile networks.\nExperience with signaling protocols: SS7, Diameter, GTP, SIP, MAP, CAMEL.\nProficiency in Microsoft Word, PowerPoint, and Excel.\nStrong communication skills, with the ability to clearly convey highly technical concepts to groups outside of your team or those who are unfamiliar with the topic.\nStrong analytical and problem-solving abilities, with experience using tools like network analyzers, monitoring software, ticketing systems.\nBe comfortable managing upward, including being a proactive communicator and asking for help when needed.\nHave confidence and be able to establish valuable relationships with others.\nMust be able to prioritize key tasks and have a strong sense of ownership over your work.\nBe active in seeking ways to continuously improve yourself and gain new knowledge.\nThings That Would be Great if You Brought to the Table:\nExperience with AWS, Checkpoint Firewall, or SQL database administration.\nUnderstanding of GSMA IR.21/IR.85 standards, 3GPP standards.\nRoaming fraud prevention or revenue assurance experience.\nScripting or automation skills (Python, Shell).\nWe’ll also need you to:\nWork hybrid, Monday - Friday, and be primary on-call contact to support a 24x7x365 environment.\nBe able to travel up to 25%.\nTo comply with U.S. Government export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), applicants for this position must be U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3).\nWork Environment:\nThis position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.\nWe believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.\nAdditional Information\nThis job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.\nBase Pay Range: $83,000 - $108,000 USD\nActual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.\nIridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.","description_format":"text","description_chars":6014,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T19:15:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T01:37:13Z"},"pay":{"stated_usd_annual":108000,"is_top_pay":true},"html_url":"https://alion.io/job/iridium-technical-support-engineer-iii","json_url":"https://alion.io/job/iridium-technical-support-engineer-iii.json","meta":{"generated_at":"2026-10-13T01:37:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838031},"rest":"https://alion.io/mcp/rest/get_company?id=1838031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firidium-technical-support-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firidium-technical-support-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firidium-technical-support-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iridium-technical-support-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firidium-technical-support-engineer-iii"}]}