Business Analyst (US East Coast)

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

IRIS Global Software is a leading provider of accountancy and human capital management (HCM) software, serving businesses and accounting firms across the Americas. As the Americas business grows, we are building out a team to support strategic growth and operational excellence.

The Business Analyst will work directly with the Senior Director of Program Management across three areas: strategy and market research, business operations, and customer renewal programs. This is a generalist role that suits someone who is comfortable switching between big-picture analysis and hands-on execution, and who wants real responsibility from the start.

It is a strong entry point for someone early in their career who wants broad exposure to how a global software business works.

Responsibilities

Strategy and market intelligence

• Support development of the Americas go-to-market strategy, including market sizing, competitive analysis, and opportunity identification

• Research market trends, competitor activity, and customer segments, turning findings into clear briefings and presentations for senior stakeholders

• Build and maintain a competitive intelligence tracker covering key players in the HCM and Accountancy software markets

• Help prepare materials for leadership reviews and strategic planning cycles

• Work on ad hoc strategic projects as business priorities shift

Business operations

• Support the design and upkeep of program trackers, making sure key Americas priorities have clear owners, milestones, and status visibility

• Spot operational inefficiencies and contribute to process improvement work across the Americas team

• Help coordinate cross-functional projects, tracking actions and keeping workstreams on schedule

• Analyze business performance data and pull out insights to support day-to-day decision-making

• Contribute to the team's AI agenda, evaluating tools, identifying use cases, and helping embed AI-powered workflows

Customer renewal programs

• Support the management and tracking of customer renewal pipelines across the Americas, working alongside Customer Success

• Analyze renewal data to identify at-risk accounts, trends, and areas for improvement

• Help build and maintain renewal dashboards and reporting in Salesforce

• Assist in preparing renewal review materials and supporting customer-facing program governance

Requirements

Essential

• Bachelor's degree or equivalent, preferably in business, economics, finance, or a related field

• 1 to 3 years of experience in business analysis, strategy, operations, or consulting

• Strong analytical and research skills, with the ability to draw structured conclusions from data

• Clear written and verbal communication, including presenting to senior audiences

• Solid working knowledge of Excel and PowerPoint

• High attention to detail and good organizational habits

• Able to work independently in an environment where priorities shift

• Genuine interest in the software industry and how technology businesses grow

Nice to have

• Experience with Salesforce or a similar CRM platform

• Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude

• Background in SaaS, enterprise software, or B2B technology

• Experience supporting customer success, renewals, or account management teams

• Some exposure to financial modelling or P&L analysis

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

Ready to Apply?

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role - more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study - but typically you can expect:

• Application review - we assess your experience and potential

• Initial call - a short conversation to learn about you and share more about the role

• Skills assessment - tailored to the position, e.g. case study, coding challenge or portfolio review

• Final interview - meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.