{"id":2039740,"url":"https://alion.io/job/iris-software-group-customer-success-associate","title":"Customer Success Associate","company":{"id":51452,"name":"IRIS Software Group","domain":"iris.co.uk","url":"https://alion.io/company/iris-software-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T15:00:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T15:35:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About IRIS\nIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.\nWe're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.\nManchester, UK\nPermanent full time\nCompetitive + Bonus\nWe’re looking for a Customer Enablement Associate to join our Customer Success team. This is a fantastic entry-level opportunity for someone who enjoys working with people, solving problems and helping customers get the most from the products and services they use.\nYou’ll build relationships with customers, understand their needs and help them realise the value of their IRIS products. From encouraging greater product adoption to supporting customer retention, you’ll play an important role in creating positive customer experiences and building long-term customer relationships.\nYou’ll also work closely with teams across the business, sharing customer feedback and insights that help us continuously improve the customer journey.\nWhat you’ll be doing\nBuilding positive relationships with customers and understanding their needs, challenges and goals.\n\nHelping customers get the most value from their IRIS products and services.\n\nEncouraging product adoption and helping customers make greater use of the features available to them.\n\nDelivering a great customer experience across every interaction.\n\nIdentifying customers who may need additional support and helping find the right solution.\n\nSpotting opportunities where customers could benefit from additional products or services and passing these to the appropriate team.\n\nWorking collaboratively with teams across IRIS to create a smooth and positive customer experience.\n\nGathering customer feedback and sharing insights that help improve our products, processes and customer experience.\n\nDeveloping strong product knowledge so you can confidently support and guide customers.\n\nWhat we’re looking for\nYou don’t need previous Customer Success experience to be successful in this role. We’re looking for someone with the right attitude, strong communication skills and a genuine enthusiasm for helping customers.\nIdeally, you’ll bring:\nA passion for delivering excellent customer service.\n\nStrong verbal and written communication skills.\n\nConfidence speaking with customers and building relationships.\n\nA proactive approach to solving problems and finding the right outcome.\n\nAn interest in learning new products, systems and processes.\n\nGood organisation skills and the ability to manage different priorities.\n\nA positive, adaptable attitude and willingness to embrace change.\n\nResilience and confidence working in a busy environment.\n\nPrevious experience in customer service, retail, hospitality, sales or support would be beneficial, but isn’t essential.\n\nWhy this role?\nThis is a great opportunity to start building a career in Customer Success, developing valuable experience in customer relationships, product adoption, retention and customer experience.\nIf you’re a confident communicator who enjoys helping people and wants to develop a career focused on making customers successful, we’d love to hear from you.\nWhy You’ll Love Working Here\nImpact: Your work will influence millions globally.\n\nGrowth: Continuous learning and career development opportunities.\n\nBelonging: A culture that celebrates diversity and empowers every individual.\n\nReady to Apply?\nClick Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.\nWhat to expect from our hiring process\nOur process is designed to be fair, transparent and straightforward. Stages vary depending on the role - more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study - but typically you can expect:\nApplication review - we assess your experience and potential\n\nInitial call - a short conversation to learn about you and share more about the role\n\nSkills assessment - tailored to the position, e.g. case study, coding challenge or portfolio review\n\nFinal interview - meet the team and explore how you'll make an IMPACT at IRIS\n\nWe'll always walk you through the specific stages at the start of the process so you can prepare with confidence.\nIf you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.","description_format":"text","description_chars":4750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Payroll Services","HR & Payroll Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-07T17:28:29Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iris-software-group-customer-success-associate","json_url":"https://alion.io/job/iris-software-group-customer-success-associate.json","meta":{"generated_at":"2026-10-13T18:58:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51452},"rest":"https://alion.io/mcp/rest/get_company?id=51452"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firis-software-group-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firis-software-group-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firis-software-group-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iris-software-group-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firis-software-group-customer-success-associate"}]}