{"id":2734100,"url":"https://alion.io/job/iron-bow-technologies-jr-ironcare-engineer-weekend-shift","title":"Jr IronCare Engineer- Weekend Shift","company":{"id":2230370,"name":"Iron Bow Technologies","domain":"ironbow.com","url":"https://alion.io/company/ironbow","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:04:38Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T08:50:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because\"What we do matters!\"\nWe are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.\nWhether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.\nTHE OPPORTUNITY\nIron Bow Technologies is seeking a Junior IronCare Engineer to join our growing Managed Services team. In this role, you will provide frontline technical support to several key customers while helping ensure a positive customer experience throughout the support lifecycle. You will be responsible for responding to customer requests, triaging support tickets, gathering information, performing basic troubleshooting, supporting end-user setup, and completing user moves, adds, changes, and deletes. This is a great opportunity for someone who has a passion for technology, enjoys solving problems, and wants to build their career in IT. You’ll work in a fast-paced, customer-focused environment where strong communication, attention to detail, and a willingness to learn are essential.\nTHIS POSITION IS FOR WEEKEND SHIFT (SAT-TUES 9-6PM)\nHOW YOU'LL MAKE AN IMPACT\nServe as a frontline point of contact by responding to incoming customer calls and emails through the support queue.\nDeliver a high level of customer service to both internal and external customers.\nCreate, update, document, and close customer tickets in ServiceNow in accordance with established ticketing and compliance requirements.\nAsk effective questions, gather relevant information, and accurately document troubleshooting steps and actions taken.\nTake ownership of customer issues and escalate them through the appropriate channels when additional support is needed.\nPerform basic technical troubleshooting and information gathering to help identify and resolve customer issues.\nSupport user moves, adds, changes, and deletes.\nAssist with customer requests including information requests, password resets, and triaging call quality issues.\nCreate, maintain, and follow knowledge base documentation for customer issues and internal processes.\nCommunicate technical information clearly and effectively to non-technical users.\nHelp ensure customers remain informed and supported throughout the resolution process.\nSKILLS THAT DRIVE SUCCESS\nHigh school diploma required; advanced degree preferred.\nDemonstrated interest and aptitude in IT, technology, and troubleshooting.\nStrong verbal and written communication skills with a customer-service mindset.\nExcellent customer service skills and a strong commitment to delivering a positive customer experience.\nAbility to ask probing questions, listen effectively, and gather the information needed to troubleshoot an issue.\nAbility to remain calm, professional, and customer-focused when assisting frustrated end users who may have limited technical knowledge.\nStrong documentation, note-taking, and attention-to-detail skills.\nAbility to follow established processes and execute against defined requirements.\nDependable and accountable, with the ability to be available and ready to support service desk calls at the start of the assigned shift.\nAbility to work effectively as part of a team.\nAbility to appropriately handle sensitive and confidential information.\nU.S. citizenship required.\nAbility to obtain a Public Trust or Secret-level government clearance.\nWHAT SETS YOU APART\nPrevious experience working in a customer-facing help desk, service desk, technical support, or similar environment.\nFamiliarity with ServiceNow or another IT service management/ticketing platform.\nYou genuinely enjoy troubleshooting and figuring out why something isn’t working.\nYou understand that providing great technical support is as much about the customer experience as it is about solving the technical problem.\nYou take ownership of issues and follow through rather than simply passing a problem along.\nYou are curious, eager to learn, and looking for an opportunity to grow your technical skills and build a career in IT.\nWHY YOU'LL LOVE IT!\n*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" data-turn-id=\"request-WEB:e9ca65e8-bf74-4635-b747-a97a78ca0803-59\" data-turn-id-container=\"request-WEB:e9ca65e8-bf74-4635-b747-a97a78ca0803-59\" data-testid=\"conversation-turn-14\" data-turn=\"assistant\">\nAt Iron Bow, What We Do Matters -and so do the people who make it happen. As a Junior IronCare Engineer, you’ll have the opportunity to build hands-on technical experience while supporting customers and learning from an experienced Managed Services team.\nThis is an opportunity to learn, grow, and build a strong foundation for your IT career while gaining exposure to customer support, troubleshooting, ServiceNow, documentation, and managed services operations. You’ll join a collaborative team where you can continue developing your skills, take on new challenges, and make an impact for the customers we support.\n_:empty]:hidden\"> \nCOMPENSATION AND BENEFIT INFORMATION\nThe salary range for this position is $45,000-55,000/yr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.\nIron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.\nOUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT\nIron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. 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