{"id":3538015,"url":"https://alion.io/job/iron-bow-technologies-solution-center-technician","title":"Solution Center Technician","company":{"id":2230370,"name":"Iron Bow Technologies","domain":"ironbow.com","url":"https://alion.io/company/ironbow","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glen Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:26:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T16:29:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because\"What we do matters!\"\nWe are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.\nWhether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.\nTHE OPPORTUNITY\nIron Bow is seeking a Solution Center Technician to support the Virginia Information Technology Agency (VITA) contract. This role combines technical support, warehouse operations, inventory management, logistics, and asset lifecycle management to ensure timely delivery, maintenance, and disposition of IT equipment and materials.\nThe ideal candidate will possess hands-on technical troubleshooting experience, warehouse operations knowledge, strong organizational skills, and the ability to work collaboratively across multiple departments. This position requires physical activity, data entry, ticket management, reporting, and a commitment to providing exceptional support to internal and external customers.\nHOW YOU’LL MAKE AN IMPACT\nTroubleshoot, maintain, and repair desktops, laptops, tablets, monitors, and related peripheral devices.\n\nInstall, configure, diagnose, upgrade, and replace computer hardware and equipment.\n\nReceive and respond to customer inquiries regarding hardware-related issues.\n\nMonitor equipment performance and document hardware failures, repairs, and replacements.\n\nCreate, manage, and maintain tickets related to parts orders, asset tracking, and equipment disposition.\n\nReceive, store, inventory, package, and ship materials in accordance with operational requirements.\n\nVerify incoming shipments, inspect materials for quality and accuracy, and ensure open purchase orders align with received goods.\n\nMaintain inventory accuracy and accountability through inventory control processes.\n\nMonitor operational dashboards and ticket queues to ensure timely processing and completion of work.\n\nPrepare IT assets for disposal through approved third-party vendors.\n\nEstablish and improve operational processes and procedures with management approval.\n\nMaintain documentation to support operational effectiveness and efficiency.\n\nAssist with onboarding, training, and mentoring team members.\n\nCollaborate with internal departments to support customer and contract requirements.\n\nSupport warehouse operations through the safe operation of pallet jacks, cherry pickers, rental trucks, and other material handling equipment.\n\nSKILLS THAT DRIVE SUCCESS\n2+ years of experience providing technical support services.\n\nExperience troubleshooting and repairing desktops, laptops, tablets, monitors, and peripheral devices.\n\nFamiliarity with computer hardware installation, configuration, upgrades, and maintenance.\n\nExperience working with ticketing systems and service management processes.\n\nExperience with inventory management, asset tracking, shipping, receiving, and warehouse operations.\n\nExperience creating, managing, and maintaining tickets related to parts orders and equipment disposition.\n\nExperience operating material handling equipment, including walkie pallet jacks, and driving rental trucks while adhering to load securement and safety requirements.\n\nAbility to operate pallet jacks, cherry pickers, and other warehouse equipment.\n\nStrong organizational skills with the ability to manage multiple priorities in a fast-paced environment.\n\nExcellent customer service, communication, and problem-solving skills.\n\nProficiency with Microsoft Office applications, including Outlook, Word, and Excel.\n\nAbility to lift and move equipment and materials weighing up to 50 pounds.\n\nHigh school diploma or equivalent required.\n\nAbility to work independently and collaboratively within a team environment.\n\nAbility to frequently stand, walk, and use hands and fingers to handle equipment, tools, and materials.\n\nWHAT SETS YOU APART\nAssociate degree in Information Technology or a related field.\n\nExperience supporting enterprise IT environments.\n\nExperience with IT asset management tools and inventory control systems.\n\nExperience preparing IT assets for disposition and coordinating with third-party disposal vendors.\n\nFamiliarity with ServiceNow or similar IT service management platforms.\n\nExperience training, mentoring, or onboarding team members.\n\nKnowledge of shipping carriers, logistics operations, and warehouse best practices.\n\n TRAVEL REQUIREMENTS\nLocal travel may be required to support operational needs, material transport, and customer requirements.\n\nAbility to safely operate rental vehicles when business needs require transportation of equipment and materials.\n\nWHY YOU’LL LOVE IT\nOpportunity to support a critical government technology program.\n\nCollaborative environment with opportunities to work across technical and operational teams.\n\nHands-on role combining IT support, logistics, inventory management, and customer service.\n\nOpportunities to expand technical knowledge and develop operational expertise.\n\nCareer growth potential within a leading technology solutions organization.\n\nCOMPENSATION AND BENEFIT INFORMATION\nThe salary range for this position is $21.50-24/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.\nIron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.\nOUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT\nIron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. 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