{"id":3483061,"url":"https://alion.io/job/iron-bow-technologies-sr-director-strategic-programs","title":"Sr Director, Strategic Programs","company":{"id":2230370,"name":"Iron Bow Technologies","domain":"ironbow.com","url":"https://alion.io/company/ironbow","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glen Allen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":210000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-29T20:36:05Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T22:50:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because\"What we do matters!\"\nWe are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.\nWhether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.\nTHE OPPORTUNITY\nIron Bow Technologies is seeking an accomplished Senior Director, Strategic Programs to provide strategic leadership, operational oversight, and financial stewardship for a comprehensive End User Services (EUS) Program. This highly visible position is accountable for program planning, execution, governance, and continuous improvement, ensuring service quality, operational efficiency, and measurable outcomes aligned with customer expectations, contractual commitments, and Iron Bow’s strategic objectives.\nThe Senior Director will lead the annual operating plan and budget, establish program evaluation and governance practices, oversee organizational and workforce effectiveness, and ensure activities comply with customer requirements, corporate policies, applicable regulations, and professional standards. This leader will direct staffing, onboarding, performance management, and employee development while strengthening collaboration across program teams and internal and external stakeholders.\nA central responsibility is maintaining accurate, reliable, and actionable operational and financial information. Working with program leadership and functional partners, the Senior Director will oversee IT Service Management (ITSM) data integrity, customer records and documentation, executive reporting, program management reviews, and the controls needed to monitor service delivery and contractual performance.\nThe role also carries substantial financial accountability, including oversight of expenditures, cash flow, accounting records, reporting, and timely, accurate invoicing. The successful candidate will identify and mitigate program risks, translate performance insights into corrective action, and implement improvements that enhance service delivery, strengthen the customer experience, and deliver sustainable value to Iron Bow and its customers.\nHOW YOU'LL MAKE AN IMPACT\nPlanning\nLead development and execution of the EUS Program’s annual budget and operating plan, aligning resources, priorities, and performance objectives with contractual and organizational goals.\nEstablish and maintain a program evaluation framework to assess strengths, measure results, identify gaps, and prioritize improvements.\nPartner with program leadership and delivery teams to evaluate performance against the program mission, customer expectations, and organizational goals.\nOrganization and Governance\nEnsure program activities adhere to customer requirements, established program procedures, and Iron Bow corporate policies and controls.\nMaintain compliance with applicable federal, state, and local regulations and relevant professional standards.\nEnsure program processes, decisions, and deliverables are documented and retained in an accessible, controlled central repository.\nOversee collection, accuracy, retention, and appropriate use of customer records and program data in accordance with applicable confidentiality and privacy policies.\nStaffing and Talent Development\nRecruit, interview, and select qualified program personnel as needed to meet delivery requirements.\nImplement applicable human resources policies and practices, including appropriate handling and confidentiality of personnel records.\nStrengthen staff performance management through clear expectations, regular feedback, coaching, and accountability.\nEnsure new employees receive effective onboarding and role-specific training, and support ongoing professional development.\nLeadership and Stakeholder Engagement\nLead and supervise program personnel, providing direction, timely feedback, and support to achieve performance objectives.\nBuild productive relationships with customers, internal leaders, and other stakeholders; communicate program priorities, progress, and issues effectively.\nCoordinate delivery across program activities and functional teams to improve consistency, efficiency, and customer outcomes.\nMonitoring, Financial Control, and Continuous Improvement\nPrepare accurate, timely program reports and executive briefings for internal and external stakeholders.\nMaintain the integrity and usefulness of information produced by the ITSM platform to support operational oversight and informed decisions.\nManage program performance within the approved budget; monitor and approve budgeted expenditures in accordance with delegated authority.\nReview cash flow forecasts, actual cash flow, and variances on a regular, defined reporting cadence.\nOversee program funds, accounting records, financial reports, and supporting documentation in accordance with established policies and procedures.\nEnsure invoices are accurate, complete, and submitted within contractual and established timelines.\nIdentify, evaluate, and mitigate risks associated with program activities, escalating material issues as appropriate.\nMonitor delivery performance, conduct program management reviews as required, and implement corrective actions and continuous improvements.\nSKILLS THAT DRIVE SUCCESS\nAt least ten (10) years of IT program management experience.\nBachelor’s degree, or five (5) additional years of management experience in lieu of a degree.\nDemonstrated knowledge of program management methodologies, governance, and performance measurement.\nProject Management Professional (PMP) certification, or ability to obtain certification within six months of onboarding.\nExperience managing complex contractual requirements, program budgets, financial reporting, and operational risk.\nAbility to lead and collaborate with technical and nontechnical personnel and engage effectively with customer stakeholders.\nStrong written and verbal communication, listening, presentation, and executive reporting skills.\nExperience supporting federal, state/local/education (SLED), or commercial enterprise customers.\nFamiliarity with ITSM data, reporting, and service delivery performance management.\nExposure to multiple original equipment manufacturer (OEM) ecosystems, including compute, networking, storage, security, and cloud.\nWHAT SETS YOU APART\nExperience leading complex end-user services or managed services programs for a systems integrator, value-added reseller (VAR), or government contractor.\nStrong technical and consultative skills with the ability to connect technology delivery to business outcomes.\nKnowledge of relevant competitive technology offerings and their implications for customer needs.\nRelevant OEM certifications, such as HPE Professional, Cisco Certified Specialist, or Dell Sales Portfolio certifications.\nTRAVEL\nUp to 50%.\nWHY YOU'LL LOVE IT!\nContribute to a mission-critical team delivering competitive, compliant, and innovative solutions for customers.\nHelp shape how Iron Bow delivers value to customers and employees through effective program leadership and continuous improvement.\nCollaborate with committed professionals in a culture where people are respected, supported, and empowered to succeed.\nCOMPENSATION AND BENEFIT INFORMATION\nThe salary range for this position is $210,000-250,000/yr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.\nIron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.\nOUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT\nIron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. 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