{"id":2836457,"url":"https://alion.io/job/iron-mountain-account-resolution-associate","title":"Account Resolution Associate","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.794,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T05:11:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nIron Mountain is seeking an analytical Account Resolutions Associate to join our team.\nIn this role, you'll play a pivotal part in resolving customer disputes and unlocking blocked payments to directly improve our Accounts Receivable and Days Sales Outstanding. By connecting teams across Billing, Sales, and Operations, you will transform billing friction into clear solutions while upholding financial accuracy and building lasting customer trust.\nWhat You’ll Do:\nInvestigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.\nValidate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.\nPartner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.\nIdentify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.\nWhat You’ll Bring:\n1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).\nStrong knowledge of billing workflows, financial controls, and dispute resolution processes.\nC1 Level fluency in English with excellent written and verbal communication skills.\nHands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite.\nBachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred).\nWhat We Offer:\nShifts: Monday to Thursday from 7:00 a.m. to 4:30 p.m., and Fridays from 7:00 a.m. to 4:00 p.m.\nLocation: Hybrid work model. (Connecta 26) Bogotá.\nCompetitive compensation and benefits aligned with experience.\nFixed contract for 6 months.\nFlexible work options/alternative work options to support work-life balance.\nComprehensive health, wellness, and retirement plans.\nOpportunities for continuous learning and professional growth.\nReady to bring your analytical mindset to a collaborative team? Apply today and help us build seamless customer experiences while driving financial accuracy.\nCategory: Customer Support","description_format":"text","description_chars":3205,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-19T06:55:14Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/iron-mountain-account-resolution-associate","json_url":"https://alion.io/job/iron-mountain-account-resolution-associate.json","meta":{"generated_at":"2026-10-22T21:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-account-resolution-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-account-resolution-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-account-resolution-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-account-resolution-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-account-resolution-associate"}]}