{"id":2192553,"url":"https://alion.io/job/iron-mountain-customer-care-associate-2","title":"Customer Care Associate","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.794,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:24:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:11:26Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nIron Mountain is seeking an empathetic, solutions-driven Bilingual Customer Service Agent to join our Customer Care team.\nAs the first point of contact for our diverse customer base, you’ll have the opportunity to take full ownership of client requests, guide accounts through complex service needs, and turn routine inquiries into exceptional experiences. Working closely with cross-functional teams, your clear communication and problem-solving skills will help elevate customer satisfaction across all physical and digital touchpoints.\nWhat You’ll Do :\nManage customer cases: Resolve internal and external requests efficiently across Salesforce Service Cloud and designated service platforms.\nSupport account continuity: Handle account closure cases, claims, and escalated issues with urgency and precision.\nEnable customer self-service: Coach and guide clients remotely on digital interaction tools to streamline their processes.\nDrive cross-functional collaboration: Partner with operations and business teams to ensure seamless service delivery and resolution.\nWhat You’ll Bring:\n1+ year of experience in Customer Service, Customer Care, or Call Center environments.\nAdvanced English proficiency in speaking, reading, and writing (C1).\nHigh school diploma or equivalent academic qualification.\nStrong analytical skills, proficiency in Microsoft Office tools, and excellent written communication.\nWhat We Offer :\nCompetitive compensation and benefits aligned with experience.\nFlexible work: hybrid telework model .\nTechnology equipment and accessories provided for remote and office work.\nComprehensive health, wellness, and retirement plans.\nOpportunities for continuous learning, professional development, and career growth.\nReady to elevate your customer care career? Apply today to connect with our team and make a meaningful impact.\nCategory: Customer Support","description_format":"text","description_chars":2793,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Professional development","Retirement plans"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","Pharmacies","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-09T18:24:15Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.604,"p_room":0.75,"age_days":13,"expected_fill_days":18,"reasons":["conf:24","stale_co","wave","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/iron-mountain-customer-care-associate-2","json_url":"https://alion.io/job/iron-mountain-customer-care-associate-2.json","meta":{"generated_at":"2026-10-23T12:55:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-customer-care-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-customer-care-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-customer-care-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-customer-care-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-customer-care-associate-2"}]}