{"id":2210383,"url":"https://alion.io/job/iron-mountain-customer-care-associate-3","title":"Customer Care Associate","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.794,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:11:26Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nIron Mountain is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team.\nIn this role, you’ll serve as a vital bridge for our clients, turning everyday service inquiries into seamless experiences that reinforce our commitment to excellence. Working with a collaborative global network, you’ll have the opportunity to directly resolve complex cases, guide customers through new digital interactions, and help elevate the way we connect with our clients every day.\nWhat You’ll Do :\nManage customer cases: Resolve internal and external requests efficiently using Salesforce CRM Service Cloud.\nSupport account continuity: Handle account closure cases and escalated issues with urgency and precision.\nGuide customer adoption: Remote-coach clients on digital interaction tools to enhance their operational experience.\nDrive cross-functional collaboration: Partner with operations and business units to deliver seamless, end-to-end service.\nWhat You’ll Bring :\nMinimum 1 year of experience in Customer Service, Call Center, or client care operations.\nAdvanced conversational, reading, and writing English proficiency (C1).\nAcademic bachelor's degree.\nStrong analytical skills, proficient use of office tools, and excellent written communication capabilities.\nAbility to thrive in fast-paced, changing environments with a passion for customer journey excellence.\nWhat We Offer:\nCompetitive compensation and benefits aligned with experience.\nWork Schedule: Monday through Friday, hybrid telework model (remote work with occasional office visits).\nTransportation: Dedicated shuttle service between Portal 80 and the office on face-to-face workdays.\nEquipment: Technology package and accessories provided for remote and office work.\nWork Culture: Global connectivity across 52 countries with an inclusive, diverse, and authentic team environment.\nComprehensive health, wellness, and retirement plans to support you and your family.\nOpportunities for continuous learning, professional development, and career growth.\nReady to take your customer service career to the next level? Apply today and join us in protecting and transforming what matters most.\nCategory: Customer Support","description_format":"text","description_chars":3120,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development","Retirement plans"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","Pharmacies","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-10T02:14:20Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.645,"p_room":0.75,"age_days":13,"expected_fill_days":18,"reasons":["conf:0","stale_co","wave","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/iron-mountain-customer-care-associate-3","json_url":"https://alion.io/job/iron-mountain-customer-care-associate-3.json","meta":{"generated_at":"2026-10-22T12:29:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-customer-care-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-customer-care-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-customer-care-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-customer-care-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-customer-care-associate-3"}]}