{"id":3967070,"url":"https://alion.io/job/iron-mountain-customer-service-associate","title":"Customer Service Associate","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":41,"ghost_share":0,"stale_share":0.634,"repost_share":0.024,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":44100,"max":55100,"currency":"CAD","period":"year","gross":null,"usd_annual":39010},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:39:34Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:39:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nIron Mountain is seeking an empathetic and solution-focused Customer Care Associate to join our Customer Service team.\nIn this role, you’ll serve as the primary point of contact for our North American clients, helping to ensure their critical business operations run smoothly and securely. Working fully remotely, you will turn day-to-day inquiries into seamless service experiences, directly upholding the legacy of trust our clients place in our information management solutions.\nWhat You’ll Do (Responsibilities)\nIn this role, you will:\nEfficiently resolve customer queries and provide accurate details regarding our secure storage, information management, and logistics solutions.\n\nDocument customer interactions, resolutions, and follow-up actions accurately in CRM to maintain up-to-date client records.\n\nInvestigate and resolve customer complaints, service disruptions, and complex inquiries with professionalism and care.\n\nIdentify client needs proactively to recommend personalized service adjustments and effective solutions.\n\nWhat You’ll Bring (Skills & Qualifications)\nThe ideal candidate will have:\n2 to 3 years of experience in customer service or a call center environment.\n\nStrong ability to diagnose complex customer issues and implement effective solutions using critical thinking.\n\nExcellent written and verbal communication skills with a track record of empathetic client support.\n\nProficiency in CRM systems and Microsoft Office Suite preferred.\n\nExceptional organizational skills with the ability to manage time effectively and prioritize tasks.\n\nWhat We Offer (Benefits)\nHourly Rate: $22.00/hour\n\nShift: Availability required for an 8 AM to 8 PM window\n\nLocation: Remote position available anywhere in Canada\n\nPaid annual leave and sick time\n\nComprehensive extended health, vision, dental, and life insurance coverage\n\nRRSP contribution plans\n\nOpportunities for continuous learning and professional growth\n\nIf you are ready to deliver outstanding support and elevate client experiences in a collaborative, remote environment, apply today to start your journey with Iron Mountain.\nReasonably expected salary range: $44,100.00 - $55,100.00Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.\nCategory: Customer Support","description_format":"text","description_chars":3350,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-11-09T14:39:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-09T16:03:33Z"},"pay":{"stated_usd_annual":39010,"is_top_pay":false},"html_url":"https://alion.io/job/iron-mountain-customer-service-associate","json_url":"https://alion.io/job/iron-mountain-customer-service-associate.json","meta":{"generated_at":"2026-11-09T16:03:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-customer-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967070}},{"tool":"search_jobs","arguments":{"company":"ironmountain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967070},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}