{"id":2098537,"url":"https://alion.io/job/iron-mountain-senior-associate","title":"Senior Associate","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":40000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-10-08T17:40:14Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T02:39:49Z","board_verified":false,"closed_at":"2026-10-11T02:39:49Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nJob Summary\nIron Mountain is seeking a detail-driven and customer-centric Associate - Global Industries to join our Global Industries Pod team. In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for our largest enterprise global accounts.\nYou will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.\nWhat You’ll Do\nIn this role, you will:\nExecute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.\n\nCollaborate with Cross-Functional Teams: Partner directly with internal departments-including Billing, Sales, Operations, and Product Support-to resolve complex customer issues efficiently and proactively advance pending actions.\n\nEnsure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers, and mandatory compliance documentation are completely validated before file closure.\n\nWhat You’ll Bring\nThe ideal candidate will have:\nStrong knowledge of Customer Relationship Management environments, specifically with practical exposure to navigating Salesforce or similar ticketing systems, as well as proficiency in Microsoft Excel.\n\nProven ability in operational discipline, exceptional multitasking in fast-paced environments, and strong cross-team coordination and communication skills.\n\nA Bachelor’s degree in Business, Commerce, Technology, or a related discipline\n\nCategory: Customer Support","description_format":"text","description_chars":2720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","Pharmacies","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-08T17:40:14Z"},{"event":"close","at":"2026-10-11T02:39:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/iron-mountain-senior-associate","json_url":"https://alion.io/job/iron-mountain-senior-associate.json","meta":{"generated_at":"2026-10-11T21:33:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-senior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-senior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-senior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-senior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-senior-associate"}]}