{"id":3500783,"url":"https://alion.io/job/iron-mountain-sr-it-application-support-analyst-level-3-support","title":"Sr. IT Application Support Analyst (Level 3 Support)","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":43,"ghost_share":0,"stale_share":0.651,"repost_share":0.023,"time_to_fill_p50_days":18,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":107500,"max":143300,"currency":"USD","period":"year","gross":null,"usd_annual":143300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T00:41:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nTHE OPPORTUNITY\nTitle: Sr. IT Application Support Analyst (Level 3 Support)\nLocation: US, 100% remote (Candidates must be residing in the USA).\nShifts: Open to participate in shift rotations and on-call rotations required.\nEligibility Requirements: Eligibility to obtain and maintain a U.S. Government security clearance.\nIron Mountain is seeking a skilled, highly motivated Sr. IT Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization, with a special focus on supporting our commercial and US government clients.\nIn this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.\nWhat You’ll Do\nIn this role, you will:\nLead the resolution of complex, critical application incidents, performing root cause analysis and deep diagnostics while maintaining ownership of the client relationship until the issue is fully resolved.\nCollaborate proactively with Engineering, DevOps, Product Owners, and Sales teams to troubleshoot issues, enhance digital platforms for stability and scalability, and onboard new clients onto our digital solution platform.\nEnsure application stability by actively monitoring systems, managing alert notifications, and participating in required shift and on-call rotations to meet or exceed expected performance.\nDrive continuous process improvement and automation to bring efficiencies to solutions, reduce turnaround time, and apply best practices in IT service delivery, Incident, Problem, and Change Management.\nTake full ownership and accountability for assigned tasks and projects, ensuring they are completed with high quality and within the expected timelines.\nWhat You’ll Bring\nThe ideal candidate will have:\nMinimum 5 years’ experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.\nAdvanced level experience supporting cloud-based architecture and cloud-based platforms and solutions, as well as on-prem multi-tier architectures. Strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.\nDeep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.\nStrong experience with Linux.\nExcellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.\nDesired Skills:\nWorking knowledge of cloud application support and maintenance.\nHands-on experience with modern observability frameworks and monitoring tools (e.g.,Datadog, Grafana)\nExperience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, and REST API technologies.\nExperience supporting Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo is a plus.\nExperience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.\nMinimum Bachelor’s degree required (BS, MS, or MBA from an accredited/recognized university).\nWhat We Offer\nDay-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.\nEmpowering Your Balance: Flexible vacation plan to support your personal and professional well-being.\nContinuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.\nCompensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.\nReasonably expected salary range: $107,500.00 - $143,300.00Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.\nCategory: Information Technology","description_format":"text","description_chars":5027,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-30T03:25:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":143300,"is_top_pay":true},"html_url":"https://alion.io/job/iron-mountain-sr-it-application-support-analyst-level-3-support","json_url":"https://alion.io/job/iron-mountain-sr-it-application-support-analyst-level-3-support.json","meta":{"generated_at":"2026-11-01T03:34:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-sr-it-application-support-analyst-level-3-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-sr-it-application-support-analyst-level-3-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-sr-it-application-support-analyst-level-3-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-sr-it-application-support-analyst-level-3-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-sr-it-application-support-analyst-level-3-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3500783}},{"tool":"search_jobs","arguments":{"company":"ironmountain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3500783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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