{"id":2836450,"url":"https://alion.io/job/iron-mountain-supervisor-business-process-operations-2","title":"Supervisor – Business Process Operations","company":{"id":5820,"name":"Iron Mountain","domain":"ironmountain.com","url":"https://alion.io/company/ironmountain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":34,"ghost_share":0,"stale_share":0.794,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"OCR","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T05:11:26Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.\nWe provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.\nAre you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.\nSupervisor - Business Process Operations\nProject Location: Tamil Nadu, India\nEmployment Type: 12-18 months contract\nExperience: Minimum 6 Years of Relevant Experience. Should be able to speak and write in Tamil\nQualification: Science or Commerce Graduate Preferred\nNotice Period: Mandatory - Less than 30 days, immediate joiners preferred\nIron Mountain is seeking an experienced and results-driven Supervisor - Business Process Operations to join our Global Digital Solutions (GDS) team.\nIn this role, you will be responsible for managing end-to-end scanning and digitization operations for a high-volume, time-sensitive project in Tamil Nadu, leading an operations workforce of at least 50 personnel while driving production performance, quality standards, and strict adherence to document custody and information security protocols.\nYou will join a dynamic Global Digital Solutions team dedicated to delivering high-volume document management, process optimization, and digital transformation solutions to our key customer accounts.\nWhat You’ll Do\nIn this role, you will:\nResponsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.\nResponsibility 2: Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.\nResponsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs), contractual Service Level Agreements (SLAs), and confidentiality policies.\nWhat You’ll Bring\nThe ideal candidate will have:\n6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments, with demonstrable experience leading a team of at least 50 personnel.\nStrong knowledge of digitization workflows, Management Information Systems (MIS) dashboards, Microsoft Excel analysis, Optical Character Recognition (OCR) tools, and quality control methodologies.\nProven ability in workforce planning, productivity tracking, root cause analysis, and Turnaround Time (TAT) optimization in fast-paced, target-driven environments.\nScience or Commerce Graduate degree preferred; fluent communication skills in Tamil (spoken, read, and written) and a notice period of less than 30 days are mandatory.\nCategory: Operations Group","description_format":"text","description_chars":3395,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Tamil","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Data Centers & Colocation","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-19T06:55:14Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.62,"p_room":0.9,"age_days":8,"expected_fill_days":18,"reasons":["conf:48","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/iron-mountain-supervisor-business-process-operations-2","json_url":"https://alion.io/job/iron-mountain-supervisor-business-process-operations-2.json","meta":{"generated_at":"2026-10-24T15:02:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5820},"rest":"https://alion.io/mcp/rest/get_company?id=5820"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-mountain-supervisor-business-process-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-mountain-supervisor-business-process-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-mountain-supervisor-business-process-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-mountain-supervisor-business-process-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-mountain-supervisor-business-process-operations-2"}]}