{"id":1428168,"url":"https://alion.io/job/iron-systems-inc-desktop-engineer-l1","title":"Desktop Engineer L1","company":{"id":1868180,"name":"Iron Systems Inc.","domain":"ironsystems.com","url":"https://alion.io/company/ironsystems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:48:21Z","employer_posted_date":null,"last_verified_at":"2026-09-28T23:48:21Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Main Duties And Responsibilities\n\nInstall, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.\nInstall, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices\nPerform general preventative maintenance tasks on devices and software\nTo follow and execute instructions provided by Subject Matter Experts\nProvide onsite hand and eye support (Smart hand Support) to the customer/OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment\nMSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.\nApplication installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)\nTo assist users with any logged IT related incident when called upon\nTo take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary\nTo accurately record, update, and document requests using the IT service desk system\nTo maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner\nMaintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization\nTo be a highly motivated team player with the skills and ability to manage changing priorities\nTo create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable users to become more self-sufficient\nBe willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes\nTo attend training courses as identified and agreed for appropriate development\nTo contribute towards reporting as per customer requirement\nAny other tasks as assigned and within the skillset of the person\n\nSkills\n\nTechnical Skills: \n\nGood general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains","description_format":"text","description_chars":2486,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T00:08:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.703,"p_room":0.9,"age_days":21,"expected_fill_days":32,"reasons":["seen:21","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/iron-systems-inc-desktop-engineer-l1","json_url":"https://alion.io/job/iron-systems-inc-desktop-engineer-l1.json","meta":{"generated_at":"2026-10-20T23:19:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868180},"rest":"https://alion.io/mcp/rest/get_company?id=1868180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-systems-inc-desktop-engineer-l1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-systems-inc-desktop-engineer-l1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-systems-inc-desktop-engineer-l1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-systems-inc-desktop-engineer-l1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-systems-inc-desktop-engineer-l1"}]}