{"id":3315137,"url":"https://alion.io/job/iron-systems-inc-desktop-support-technician","title":"Desktop Support Technician","company":{"id":1868180,"name":"Iron Systems Inc.","domain":"ironsystems.com","url":"https://alion.io/company/ironsystems","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perai, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-27T04:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-27T04:58:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Responsibilities\n\nManage Desktop Devices (hardware, software and connectivity) incidents through to resolution.\nManage IMAC and desk side support services.\nManage hard and soft break fix services for laptops and desktops.\nProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).\nSupport, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.\nAnalyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.\nEnsure that each Desktop Device is installed with the appropriate Desktop image.\nManage Desktop Devices (hardware and software) incidents through to resolution.\nMonitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements\nProvide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.\n\nRequirements:\n\nGood to have – knowledge in AD and smart hands and feet support.\nGood to have – knowledge and experience of supporting MAC devices and tablets\nExperience with Service management tool – ex – Service now\nShould have good expertise on EUC tools, remote support tools, MS office and outlook.\nPreferable to have a good understanding of Lync, VPN, and mobile device support.\nShould be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management\nAssociate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.\nGood in Communication skills with experience in IT Hardware & Software Asset Management services.\nExperience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.\nExperience on Asset inventory management.\nCoordination on PC Fulfilment/Installation (Autopilot/Reimage/Import)\nPC Diagnostics & Sanitation, recycle pickup requests from end users.\nSoftware Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)","description_format":"text","description_chars":2525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-27T04:58:00Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["seen:8","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/iron-systems-inc-desktop-support-technician","json_url":"https://alion.io/job/iron-systems-inc-desktop-support-technician.json","meta":{"generated_at":"2026-11-04T20:53:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868180},"rest":"https://alion.io/mcp/rest/get_company?id=1868180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firon-systems-inc-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firon-systems-inc-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firon-systems-inc-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iron-systems-inc-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firon-systems-inc-desktop-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315137}},{"tool":"search_jobs","arguments":{"company":"ironsystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315137},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}