{"id":3159538,"url":"https://alion.io/job/ironmountain-solutions-in-bound-call-center-representative","title":"In-Bound Call Center Representative","company":{"id":678486,"name":"IronMountain Solutions","domain":"ironmountainsolutions.com","url":"https://alion.io/company/ironmountainsolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":63,"open_postings":26,"ghost_share":0.615,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fayetteville, United States","Huntsville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-01-07T20:14:16Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T23:05:36Z","board_verified":true,"closed_at":null,"days_open":290,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":289},"description":"Inbound Call Center Representative\nWork Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. \nSchedule: Full Time\nRelocation: N/A\nIronMountain Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. \nJob Responsibilities: \nAnswer and manage incoming calls and online tips from the public\nGather, clarify, and document information related to alleged criminal or suspicious activity\nReview and assess tips to determine relevance and appropriate action\nConduct basic research using government, law enforcement, and open-source systems\nAccurately document calls, tips, and findings in government systems\nPrepare and route reports to the appropriate field offices or agencies\nEscalate urgent or actionable information to designated personnel as needed\nFollow established procedures, policies, and data privacy requirements\nProvide professional, courteous customer service\nEducation and Experience Requirements:\n3+ years of experience in a call center \nAssociate’s degree preferred\nExperience resolving complex stakeholder or customer issues\nProven ability to manage multiple tasks in a high-volume environment\nStrong multitasking skills, including simultaneous data entry, research, and communication\nComfortable working with diverse stakeholders across varying professional backgrounds\nStrong analytical, research, and problem-solving skills\nAbility to work independently with minimal supervision\nExcellent verbal and written communication skills\nActive listening skills and sound judgment in complex situations\nExperience supporting or training new customer service representatives\nAbility to generate ad-hoc reports using internal systems\nExperience using telephony systems, CRMs/ticketing tools, and Microsoft 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