{"id":2197285,"url":"https://alion.io/job/ironwear-customer-experience-coordinator-6","title":"Customer Experience Coordinator","company":{"id":679320,"name":"Ironwear","domain":"ironwear.com","url":"https://alion.io/company/ironwear","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Deer Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:59:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T21:37:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.\nResponsibilities:\nAnswer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.\nEvaluate and write up incoming orders and present them to the Processing Department.\nAssist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.\nHave a basic understanding of company product knowledge to properly address customer questions and concerns. \nOffer customers alternative products or additional products to boost sales and provide first-class customer service. \nProvide customer outreach when necessary to relay and evaluate any pending issues. \nCommunicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. \nCommunicate with account managers to address any customer concerns. \nProcess all paperwork for customer orders/RMAs/backorders etc.\nCompile pertinent customer data in provided documentation and flag any concerns/patterns to management.\nMaintain and collect accurate customer data in our ticketing, ERP and CRM platforms \nRequirements\nRequired Skills/Abilities:\n Superior verbal and written communication skills.\n Proficient in Microsoft Office Suite.\n Ability to multi-task in a demanding environment\n Organized and meticulous.\n Strong interpersonal skills.\n CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).\n Education and Experience:\n High school degree or GED required.\n A minimum of two year’s related experience\n Benefits\n Health Care (Medical, Dental & Vision)\n 401(k) Plan with Company Match\n Paid Time Off (Vacation, Sick & Public Holidays)\n Convenient Location with Free Parking\n Company Provided Beverages and Snacks\n Dog Friendly Work Atmosphere\n Company Gatherings and Events","description_format":"text","description_chars":2451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Pet friendly"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-09T19:59:08Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.75,"age_days":12,"expected_fill_days":17,"reasons":["conf:8","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ironwear-customer-experience-coordinator-6","json_url":"https://alion.io/job/ironwear-customer-experience-coordinator-6.json","meta":{"generated_at":"2026-10-22T09:28:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679320},"rest":"https://alion.io/mcp/rest/get_company?id=679320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fironwear-customer-experience-coordinator-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fironwear-customer-experience-coordinator-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fironwear-customer-experience-coordinator-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ironwear-customer-experience-coordinator-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fironwear-customer-experience-coordinator-6"}]}