{"id":3281449,"url":"https://alion.io/job/irth-solutions-account-manager-emea","title":"Account Manager (EMEA)","company":{"id":7550,"name":"Irth Solutions","domain":"irthsolutions.com","url":"https://alion.io/company/irth-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":652},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T16:40:06Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T11:12:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position 100% remote\nWe are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.\nThis position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.\nDynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.\nResponsibilities:\nDevelop and maintain a relationship of trust with the clients after the initial sales\nDeploy account management strategies to reinforce Borealis growth (farming): \nDefine growth plans on appointed client portfolio\nManage and master the financial aspects of your client portfolio\nIdentify new clients needs, and convert them into business opportunities\nDeliver strong business presentations to key stakeholders, often at the executive level\nDeliver constant proactivity to follow up and engage with clients, in alignment with internal expectations\nAdvise clients on system adoption: \nAnalyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders\nUnderstand new business requirements, help clients define their business processes and implement them into Borealis\nAct as an advisor to propose the best solutions and practices in using Borealis \nSuggest smart work-arounds, adapted to clients context, to help them achieve their business objectives\nWork directly with the SAAS to provide insightful reporting and KPIs\nWork closely with surrounding teams to ensure client’s objectives are met\nScope and brief the Project and Technical teams for delivery of additional services\nEnsure the client’s proper use of the Borealis Helpdesk and Helpcenter\nFeed the Product team with quality information to align Borealis’ roadmap\nCollaborate with Account directors on strategic accounts to sustain an optimal growth\nPromote top of class practices around global Borealis’ usage\nRequirements\nFluent in English, French and Portuguese written and spoken. \nBachelor’s degree in administration (BBA) or any other field deemed pertinent.\nAt least 3-4 years of experience in customer success account management or solution consulting role.\n2-3 years of experience with SAAS or CRM a plus.\nSkills:\nTechy - Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.\nAccount management - You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.\nStrong communication skills - You are not afraid to pick up the phone to make sure you fully understand the client’s issue.\nCultural competence - We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.\nExcellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.\nAvailable to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).\nFlexibility and ability to work simultaneously on different subjects.\nBenefits\nJoin a dynamic, growing company that is well respected in its industry. \nHealth plans options including medical, dental, & vision \n401k or RSP + company match \nFlexible PTO policy plus company-paid holidays \nGenerous one-time “work from home” stipend to get you started\nTeam events including monthly lunches for everyone, volunteer outings, and quarterly gatherings\nHybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office","description_format":"text","description_chars":4039,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Low-Code & No-Code Platforms","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-26T16:40:06Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/irth-solutions-account-manager-emea","json_url":"https://alion.io/job/irth-solutions-account-manager-emea.json","meta":{"generated_at":"2026-10-27T14:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7550},"rest":"https://alion.io/mcp/rest/get_company?id=7550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firth-solutions-account-manager-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firth-solutions-account-manager-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firth-solutions-account-manager-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/irth-solutions-account-manager-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firth-solutions-account-manager-emea"}]}