{"id":320810,"url":"https://alion.io/job/irth-solutions-implementation-consultant","title":"Implementation Consultant","company":{"id":7550,"name":"Irth Solutions","domain":"irthsolutions.com","url":"https://alion.io/company/irth-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-16T04:55:03Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Company Overview\nIrth Solutions is a software product company that develops cutting-edge technology platforms designed to set industry benchmarks. With a strong product culture, collaborative work environment, and significant growth potential, Irth provides an exciting opportunity to work with modern, enterprise-scale data platforms.\nPosition Summary\nIrth Solutions is seeking an Implementation Consultant to lead end-to-end SaaS implementations that help operators work safely and keep communities connected to critical infrastructure.\nThe Implementation Consultant partners closely with clients to understand their business processes, translate business needs into system requirements, and configure and implement software solutions that meet client objectives. This role is responsible for requirements gathering, configuration, training, troubleshooting, testing, documentation, and ongoing client support.\nThe ideal candidate is a strong individual contributor who can influence decision-makers, manage multiple priorities, communicate effectively with both technical and non-technical stakeholders, and proactively solve complex problems. Success in this role requires strong attention to detail, organizational skills, independence, and the ability to build trusted client relationships.\nKey Responsibilities\nClient Engagement & Requirements Gathering\nMeet with clients following the sale of software solutions to gather the information and data required for implementation and customization.\nFacilitate business requirements sessions to understand client objectives, evaluate priorities, determine feasibility, and recommend optimal solutions.\nAnalyze clients' current-state (\"as-is\") business processes and translate them into future-state (\"to-be\") processes within Irth's products.\nIdentify process gaps, configuration needs, and opportunities for product enhancements.\nBuild and maintain strong relationships with clients throughout all phases of implementation.\nServe as the primary Subject Matter Expert (SME) for assigned projects.\nSoftware Implementation & Configuration\nLead the end-to-end implementation of Irth software solutions, ensuring projects are delivered on time and within budget.\nCustomize and configure software systems according to client requirements and specifications.\nGuide clients through system configuration using a Train-the-Trainer approach to develop internal client-side software subject matter experts.\nDemonstrate system functionality and provide guidance on product capabilities, workflows, and implementation-related questions.\nTroubleshoot implementation issues and coordinate with internal technical teams to resolve problems efficiently.\nEnsure implemented solutions meet applicable business, product, and regulatory requirements.\nProject Management & Delivery\nPartner with Project Managers to plan, organize, execute, and monitor multiple implementation initiatives.\nParticipate in regular project meetings, status reporting, and stakeholder communications.\nTrack project progress, milestones, risks, issues, and deliverables using company systems.\nMaintain accurate project status information and time-entry records.\nProactively identify project risks and dependencies and develop appropriate mitigation strategies.\nSupport overall customer satisfaction and successful project delivery.\nProduct & Development Collaboration\nCoordinate client enhancement requests with internal Irth product and development teams.\nEstablish development timelines and ETAs for planned enhancements and communicate updates to impacted stakeholders.\nManage stakeholder expectations when timelines or priorities change, including communicating the rationale for ETA adjustments.\nWork closely with development teams to ensure business requirements and user stories are accurately reflected in technical designs and development sprints.\nParticipate in product and business process analysis to ensure proposed enhancements align with overall product strategy.\nEvaluate solutions to ensure enhancements expand product capabilities without creating conflicts with existing functionality or product direction.\nDocumentation, Testing & Quality Assurance\nDocument business and system requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation.\nSupport detailed system and business process analysis.\nCoordinate User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and client sign-off.\nReview product content and configurations for accuracy, completeness, and alignment with business intent.\nMaintain accurate and up-to-date project and implementation documentation.\nCustomer Support & Continuous Improvement\nProvide ongoing implementation support and guidance to ensure clients successfully adopt the software solution.\nMonitor client needs and identify opportunities for process improvements and enhanced product utilization.\nMaintain consistent communication with clients and internal technical teams throughout implementation and post-implementation activities.\nTake a proactive approach to identifying and resolving client, product, and implementation challenges.\nPerform other duties as assigned by an appropriate administrator or their representative.\nKey Success Factors\nThe successful candidate will demonstrate:\nExcellent written and verbal communication skills.\nStrong business analysis and requirements-gathering abilities.\nAbility to translate complex business processes into practical software solutions.\nStrong project organization and time-management skills.\nAbility to manage multiple projects and competing priorities.\nStrong attention to detail and commitment to quality.\nProactive, analytical, and solution-oriented problem-solving skills.\nAbility to influence and collaborate effectively with decision-makers and cross-functional teams.\nAbility to work independently while contributing effectively as part of a collaborative team.\nStrong client-facing and relationship-management skills.\nAbility to communicate effectively with both technical and business stakeholders.\nWillingness to learn and develop strong product and domain knowledge.\nRequirements\nSkills & Experience\nRequired Qualifications\nStrong independent decision-making, organizational, planning, and problem-solving skills.\nStrong technical acumen and a solid understanding of software development practices, processes, and procedures.\nAbility to identify opportunities for process, product, and operational improvement.\nSelf-starter with demonstrated commercial awareness and business acumen.\nExcellent written and verbal communication skills.\nStrong organizational and time-management skills with the ability to manage multiple priorities.\nAbility to clearly define and communicate technical changes and requirements to development and technical teams.\nMinimum of 3 years of relevant professional experience, or 5-7 years of relevant experience in lieu of a degree.\nDemonstrated experience working directly with customers in software implementation or delivery roles.\nAbility to quickly learn new concepts, technologies, and software products and translate them into effective customer solutions.\nAbility to build, motivate, and maintain effective working relationships with clients, internal teams, and cross-functional stakeholders.\nAbility to apply professional experience and sound judgment to plan, prioritize, and accomplish project goals.\nAbility to work during U.S. Eastern Time business hours on a daily basis.\nEducation\nBachelor's or master's degree in computer science, Software Engineering, Information Technology, or a related field.\nEquivalent professional experience may be considered in lieu of a degree.\nAI Use in Hiring\nAs part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.\nRole Type\nThis is a New position.\nCompensation\nThe salary range for this role is USD$ 80-95k. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.\nBenefits\nBenefits\nJoin a dynamic, growing company that is respected within its industry and committed to creating a collaborative, rewarding workplace.\nWe offer a competitive benefits package designed to support your health, financial well-being, and work-life balance, including:\nCompetitive salary with opportunities for professional growth.\nMedical, dental, and vision insurance options.\n 401(k) retirement plan with company matching.\n Flexible Paid Time Off (PTO) policy plus company-paid holidays.\nLife insurance and additional employee benefits.\nPet insurance options.\nEmployee discounts and perks programs.\nOne-time work-from-home stipend to help you create a comfortable and productive home office.\nTeam events and activities, including monthly company lunches, volunteer opportunities, and quarterly team gatherings.\nA collaborative and supportive work environment where employees can contribute, grow, and make an impact.","description_format":"text","description_chars":9191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Low-Code & No-Code Platforms","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T16:34:22Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.587,"p_room":0.44,"age_days":65,"expected_fill_days":54,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/irth-solutions-implementation-consultant","json_url":"https://alion.io/job/irth-solutions-implementation-consultant.json","meta":{"generated_at":"2026-10-16T05:10:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7550},"rest":"https://alion.io/mcp/rest/get_company?id=7550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Firth-solutions-implementation-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Firth-solutions-implementation-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Firth-solutions-implementation-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/irth-solutions-implementation-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Firth-solutions-implementation-consultant"}]}