{"id":3206521,"url":"https://alion.io/job/isc-1st-party-collection-agent-upl","title":"1st Party Collection Agent - UPL","company":{"id":1050956,"name":"ISC","domain":"isc.ca","url":"https://alion.io/company/isc-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada","Etobicoke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T17:44:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Name:\nCredit Risk Management Canada Ltd.Location: Quebec or Etobicoke\nStatus: Permanent, Full-time\nJob Close Date: November 6, 2026\nWe are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers - one conversation at a time.\nWe are looking for a 1st Party Collection Agent (internally referred to as Debt Recovery Account Manager), to help grow our business and contribute to our future.\nAs a Debt Recovery Account Manager, you will be focusing on reconciling accounts under 60 days delinquent as 1st party collections. Reporting to Manager, Debt Recovery, other highlights include:\nCommunicate with customers using email and phone calls.\nSend and receive various documents to update accounts.\nFind solutions and arrange payment(s).\nMeet call and collection targets on a weekly basis.\nComplete skip tracing tasks as needed.\nCommunicate with clients on updates with accounts.\nWhat you’ll need:\nBilingual in French and English.\nHigh level of communications skills.\nAbility to multitask.\nHave knowledge of computer software like, Microsoft suit, soft phone applications and different CRM Systems.\n1-2 years of experience considered an asset but not required.\nWhat we offer:\nWe believe in progress with purpose.\nBest in class performance and service levels\nExceptional customer care\nMulti-language client support\nWe support your growth.\nCareer development opportunities\nAccess to thousands of learning opportunities to support your personal and professional interests.\nWe care about people.\nAward winning Corporate Culture\nCompetitive benefits package\nHybrid work schedule\nRecognition programs\nA little more about us:\nUPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.\nHelp us deliver exceptional customer care, one conversation at a time. If this opportunity interests you, please apply by November 6, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.","description_format":"text","description_chars":2618,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-24T13:15:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:12","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/isc-1st-party-collection-agent-upl","json_url":"https://alion.io/job/isc-1st-party-collection-agent-upl.json","meta":{"generated_at":"2026-10-25T11:51:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050956},"rest":"https://alion.io/mcp/rest/get_company?id=1050956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fisc-1st-party-collection-agent-upl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fisc-1st-party-collection-agent-upl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fisc-1st-party-collection-agent-upl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/isc-1st-party-collection-agent-upl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fisc-1st-party-collection-agent-upl"}]}