{"id":3315684,"url":"https://alion.io/job/isc-customer-care-representative-upl","title":"Customer Care Representative - UPL","company":{"id":1050956,"name":"ISC","domain":"isc.ca","url":"https://alion.io/company/isc-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Etobicoke, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36750,"max":44750,"currency":"CAD","period":"year","gross":null,"usd_annual":31913},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T06:19:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Name:\nCredit Risk Management Canada Ltd.Location: Stratford OR Etobicoke ON\nStatus: Temporary full-time Vacancy for up to 1 year\nHybrid: This position is eligible for a hybrid work arrangement consisting of both in-office and remote work.\nSalary Range: The annual salary for this position ranges from $36,750 - $44,750. Exact compensation may vary based on qualification, experience, and education\nJob Close Date: November 6, 2026\nWe are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services. We enjoy a daily goal of surprising clients with best-in-class performance and better service than they imagined for themselves and their customers - one conversation at a time.\nWe are looking for a Temporary Customer Care Representative to help grow our business and contribute to our future.\nIn this opportunity, you will play a key role in supporting customers with accounts under 60 days delinquent by helping them find solutions and maintain their accounts in good standing. In this first-party collections role, you’ll communicate with customers by phone and email, arrange payments, update account information, and ensure timely follow-up. Reporting to the Manager, Debt Recovery, other highlights include:\nCommunicating with customers using email and phone calls.\nSending and receiving various documents to update accounts.\nFinding solutions and arranging payment(s).\nMeeting call and collection targets on a weekly basis.\nCompleting skip tracing tasks as needed.\nCommunicating with clients on updates with accounts.\nWhat you’ll need:\n1-2 years of administrative or customer service experience is an asset, but not required\nBilingualism in French and English is an asset\nStrong communication skills, both verbal and written\nAbility to multitask and manage competing priorities\nComfortable using computer software such as Microsoft Office, softphone applications, and CRM systems\nWhat we offer:\nAt ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:\nWe believe in progress with purpose.\nInnovative technology \nA record of sustainable growth, \nInvestment in diversifying lines of business \nWe support your growth.\nCareer development and internal growth opportunities \nEducation support to help advance your skills \nOpportunities to contribute to meaningful, high-impact work \nWe care aboutpeople.\nA supportive, inclusive workplace built on trust and collaboration \nRecognition programs that celebrate contributions and achievements \nA hybrid work schedule that supports work-life balance \nA little more about us:\nUPLevel is a subsidiary within ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.\nHelp us deliver exceptional customer care, one conversation at a time. If this opportunity interests you, please apply by November 6, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.","description_format":"text","description_chars":3564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Digital Government"],"lifecycle":[{"event":"open","at":"2026-10-27T05:19:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:10","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":31913,"is_top_pay":false},"html_url":"https://alion.io/job/isc-customer-care-representative-upl","json_url":"https://alion.io/job/isc-customer-care-representative-upl.json","meta":{"generated_at":"2026-10-29T07:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050956},"rest":"https://alion.io/mcp/rest/get_company?id=1050956"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fisc-customer-care-representative-upl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fisc-customer-care-representative-upl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fisc-customer-care-representative-upl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/isc-customer-care-representative-upl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fisc-customer-care-representative-upl"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315684}},{"tool":"search_jobs","arguments":{"company":"isc.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315684},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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