{"id":3605549,"url":"https://alion.io/job/isc2-enterprise-support-specialist-emea","title":"Enterprise Support Specialist (EMEA)","company":{"id":1756398,"name":"Isc2","domain":"isc2.org","url":"https://alion.io/company/isc2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BY","BE","BA","BG","HR","CY","CZ","DK","EG","FI","HU","IE","IL","IT","KZ","KE","KG","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","UZ","AF","AL","DZ"],"hiring_countries_total":137,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Salesforce","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-11-01T12:03:20Z","employer_posted_date":null,"last_verified_at":"2026-11-01T12:03:20Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"OverviewYour Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.\nPosition SummaryISC2 is looking for a skilled, customer-oriented Enterprise Support Specialist (EMEA) for our growing Enterprise IT Support Team. The IT Support team has a strong focus on creating an ITIL based support structure that encourages collaboration, personal growth and offers multiple opportunities for functional cross-training and building a strong skillset that will allow employees to succeed and realize their true IT potential. \nSummary Description of Position: The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This role will also champion the ISC2 employee culture and foster the organization's Inclusion goals.\nResponsibilities\nConsistently respond to all incoming Jira Sevice Management ticketed requests for support and services within prescribed SLAs.\n\nProvision end user systems and services within prescribed SLAs using appropriate tools and automation.\n\nOrder hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies.\n\nAdminister and troubleshoot Apple (MacBooks, iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes.\n\nAdminister user accounts in Okta, Active Directory, Salesforce, and other dependent systems.\n\nContribute to service improvement efforts, updates to documentation and the development of Service Desk Tier I support processes.\n\nProvide base level Triage for incidents requiring escalation to Tier 2 Infrastructure, Security, Salesforce Administrators and/ or Web Support teams.\n\nPerform other duties as assigned. \n\nBehavioral Competencies\nAbility to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.\n\nDetail oriented, maintains high-quality standards, and good follow-up skills.\n\nDemonstrates ethical behavior, honesty, and accountability.\n\nMaintains confidentiality.\n\nQualifications\nAble to work as a solo agent for Support Desk during EMEA Business hours.\n\nSupports an inclusive culture that encourages, supports and celebrates inclusion and serve as a role model to promote inclusion best practices.\n\nWorks well independently with limited oversight, and collaboratively as part of a team; develops positive relationships; shares knowledge through peer training.\n\nDemonstrates strong problem solving and analytical skills; strives to understand contributing factors, works to resolve complex situations.\n\nExhibits strong interpersonal skills and professional demeanor to maintain business relations with internal staff, at every organizational level, and external vendors/clients.\n\nExceptional customer service skills; works and communicates well with vendors, staff and end-users.\n\nOrganization Skills - Keeps information organized and accessible; ability to multi-task; maintains an efficient workspace, manages time well.\n\nExposure to JAMF management suite, preferred.\n\nFamiliarity with Okta troubleshooting, and Administration, preferred.\n\nMust have excellent interpersonal and customer service skills to deliver consistent and positive end-user experiences.\n\nStrong oral/written communication, presentation, and organizational skills.\n\nMust have the ability to articulate complex problems in simple terms.\n\nCurrent industry certifications desirable (A+, ITIL, ISC2 CC, Apple, Jamf 100+, Intune, etc.)\n\nEducation and Work Experience\nDegree in Information Technology. Candidates with a GCSE, High School diploma, GED or regional equivalent and at least six (6) years of IT service desk experience will be considered, in lieu of a degree.\n\nMinimum four (4) years IT service desk experience - ITIL based enterprise service desk, preferred.\n\nExperience installing, configuring, and troubleshooting end-user Apple (MacBooks) and Windows (PC) hardware, including workstations, laptops, tablets, smart phones, and printers, required. \n\nAt least one (1) year of experience supporting Office 365 and Adobe suites, required.\n\nAt least one (1) year of experience with Jira Service Management (JSM) ticket management.\n\nInformation security experience, a plus.\n\nExperience working with AI tools or a demonstrated willingness to learn.\n\nPhysical and Mental Demands\nWork normal business hours and extended hours, evenings and weekends when necessary, to meet deadlines, participate in an on-call rotation (typically once a month).\n\nRegularly (approximately 80% of the time) transport and/or lift up to 50 lbs. of equipment or packages, which may also involve squatting, bending, or kneeling.\n\nRemain in a stationary position, often standing or sitting, for prolonged periods.\n\nRegular use of office equipment such as a computer/laptop and monitor computer screens.\n\nDexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.\n\nTotal RewardsThe pay range for this position is £34,824 -£39,921/Yr.\nFinal pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.\nInformation regarding our comprehensive benefits package is available here.\nThis position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.\nEqual Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.\nOriginally posted on Himalayas","description_format":"text","description_chars":7665,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"United Arab Emirates","iso":"AE","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"country"},{"name":"Belarus","iso":"BY","kind":"country"},{"name":"Belgium","iso":"BE","kind":"country"},{"name":"Bosnia and Herzegovina","iso":"BA","kind":"country"},{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Croatia","iso":"HR","kind":"country"},{"name":"Cyprus","iso":"CY","kind":"country"},{"name":"Czech Republic","iso":"CZ","kind":"country"},{"name":"Denmark","iso":"DK","kind":"country"},{"name":"Egypt","iso":"EG","kind":"country"},{"name":"Finland","iso":"FI","kind":"country"},{"name":"Hungary","iso":"HU","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Israel","iso":"IL","kind":"country"},{"name":"Italy","iso":"IT","kind":"country"},{"name":"Kazakhstan","iso":"KZ","kind":"country"},{"name":"Kenya","iso":"KE","kind":"country"},{"name":"Kyrgyzstan","iso":"KG","kind":"country"},{"name":"Montenegro","iso":"ME","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Nigeria","iso":"NG","kind":"country"},{"name":"Norway","iso":"NO","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Saudi Arabia","iso":"SA","kind":"country"},{"name":"Serbia","iso":"RS","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Sweden","iso":"SE","kind":"country"},{"name":"Switzerland","iso":"CH","kind":"country"},{"name":"Turkey","iso":"TR","kind":"country"},{"name":"Ukraine","iso":"UA","kind":"country"},{"name":"Uzbekistan","iso":"UZ","kind":"country"},{"name":"Afghanistan","iso":"AF","kind":"country"},{"name":"Albania","iso":"AL","kind":"country"},{"name":"Algeria","iso":"DZ","kind":"country"},{"name":"Andorra","iso":"AD","kind":"country"},{"name":"Angola","iso":"AO","kind":"country"},{"name":"Armenia","iso":"AM","kind":"country"},{"name":"Azerbaijan","iso":"AZ","kind":"country"},{"name":"Bahrain","iso":"BH","kind":"country"},{"name":"Benin","iso":"BJ","kind":"country"},{"name":"Botswana","iso":"BW","kind":"country"},{"name":"Burkina Faso","iso":"BF","kind":"country"},{"name":"Burundi","iso":"BI","kind":"country"},{"name":"Cameroon","iso":"CM","kind":"country"},{"name":"Cape Verde","iso":"CV","kind":"region"},{"name":"Chad","iso":"TD","kind":"country"},{"name":"Central African Republic","iso":"CF","kind":"country"},{"name":"Comoros","iso":"KM","kind":"country"},{"name":"Cook Islands","iso":"CK","kind":"country"},{"name":"Curaçao","iso":"CW","kind":"country"},{"name":"Democratic Republic of the Congo","iso":"CD","kind":"region"},{"name":"Djibouti","iso":"DJ","kind":"country"},{"name":"Equatorial Guinea","iso":"GQ","kind":"country"},{"name":"Eritrea","iso":"ER","kind":"country"},{"name":"Estonia","iso":"EE","kind":"country"},{"name":"Eswatini","iso":"SZ","kind":"country"},{"name":"Ethiopia","iso":"ET","kind":"country"},{"name":"Faroe Islands","iso":"FO","kind":"country"},{"name":"French Guiana","iso":"GF","kind":"country"},{"name":"Gabon","iso":"GA","kind":"country"},{"name":"Gambia","iso":"GM","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"},{"name":"Ghana","iso":"GH","kind":"country"},{"name":"Greece","iso":"GR","kind":"country"},{"name":"Greenland","iso":"GL","kind":"country"},{"name":"Guadeloupe","iso":"GP","kind":"country"},{"name":"Guinea","iso":"GN","kind":"country"},{"name":"Guinea-Bissau","iso":"GW","kind":"country"},{"name":"Iceland","iso":"IS","kind":"country"},{"name":"Iran","iso":"IR","kind":"country"},{"name":"Iraq","iso":"IQ","kind":"country"},{"name":"Isle of Man","iso":"IM","kind":"country"},{"name":"Ivory Coast","iso":"CI","kind":"region"},{"name":"Jordan","iso":"JO","kind":"country"},{"name":"Kosovo","iso":"XK","kind":"country"},{"name":"Kuwait","iso":"KW","kind":"country"},{"name":"Latvia","iso":"LV","kind":"country"},{"name":"Lebanon","iso":"LB","kind":"country"},{"name":"Lesotho","iso":"LS","kind":"country"},{"name":"Liberia","iso":"LR","kind":"country"},{"name":"Libya","iso":"LY","kind":"country"},{"name":"Liechtenstein","iso":"LI","kind":"country"},{"name":"Lithuania","iso":"LT","kind":"country"},{"name":"Luxembourg","iso":"LU","kind":"country"},{"name":"Madagascar","iso":"MG","kind":"country"},{"name":"Malawi","iso":"MW","kind":"country"},{"name":"Mali","iso":"ML","kind":"country"},{"name":"Malta","iso":"MT","kind":"country"},{"name":"Martinique","iso":"MQ","kind":"country"},{"name":"Mauritania","iso":"MR","kind":"country"},{"name":"Mauritius","iso":"MU","kind":"country"},{"name":"Mayotte","iso":"YT","kind":"country"},{"name":"Moldova","iso":"MD","kind":"country"},{"name":"Monaco","iso":"MC","kind":"country"},{"name":"Morocco","iso":"MA","kind":"country"},{"name":"Mozambique","iso":"MZ","kind":"country"},{"name":"Namibia","iso":"NA","kind":"country"},{"name":"Niger","iso":"NE","kind":"country"},{"name":"North Macedonia","iso":"MK","kind":"country"},{"name":"Oman","iso":"OM","kind":"country"},{"name":"Palestine","iso":"PS","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"},{"name":"Qatar","iso":"QA","kind":"country"},{"name":"Republic of the Congo","iso":"CG","kind":"region"},{"name":"Réunion","iso":"RE","kind":"country"},{"name":"Rwanda","iso":"RW","kind":"country"},{"name":"Saint Helena and Ascension","iso":"SH","kind":"region"},{"name":"San Marino","iso":"SM","kind":"country"},{"name":"São Tomé and Príncipe","iso":"ST","kind":"region"},{"name":"Senegal","iso":"SN","kind":"country"},{"name":"Seychelles","iso":"SC","kind":"country"},{"name":"Sierra Leone","iso":"SL","kind":"country"},{"name":"Sint Maarten","iso":"SX","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"country"},{"name":"Slovenia","iso":"SI","kind":"country"},{"name":"Somalia","iso":"SO","kind":"country"},{"name":"South Sudan","iso":"SS","kind":"country"},{"name":"Sudan","iso":"SD","kind":"country"},{"name":"Svalbard","iso":"SJ","kind":"country"},{"name":"Tajikistan","iso":"TJ","kind":"country"},{"name":"Tanzania","iso":"TZ","kind":"country"},{"name":"Togo","iso":"TG","kind":"country"},{"name":"Tunisia","iso":"TN","kind":"country"},{"name":"Turkmenistan","iso":"TM","kind":"country"},{"name":"Uganda","iso":"UG","kind":"country"},{"name":"Western Sahara","iso":"EH","kind":"country"},{"name":"Yemen","iso":"YE","kind":"country"},{"name":"Zambia","iso":"ZM","kind":"country"},{"name":"Zimbabwe","iso":"ZW","kind":"country"},{"name":"Gibraltar","iso":"GI","kind":"country"},{"name":"Vatican","iso":"VA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Finance Associations & Professional Bodies"],"lifecycle":[{"event":"open","at":"2026-11-02T11:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["seen:6","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/isc2-enterprise-support-specialist-emea","json_url":"https://alion.io/job/isc2-enterprise-support-specialist-emea.json","meta":{"generated_at":"2026-11-08T18:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756398},"rest":"https://alion.io/mcp/rest/get_company?id=1756398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fisc2-enterprise-support-specialist-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fisc2-enterprise-support-specialist-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fisc2-enterprise-support-specialist-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/isc2-enterprise-support-specialist-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fisc2-enterprise-support-specialist-emea"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3605549}},{"tool":"search_jobs","arguments":{"company":"isc2.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3605549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}