{"id":2416722,"url":"https://alion.io/job/iscmga-it-support-engineer","title":"IT Support Engineer","company":{"id":3094069,"name":"Iscmga","domain":"iscmga.com","url":"https://alion.io/company/iscmga","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Carlsbad, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64162,"max":80202,"currency":"USD","period":"year","gross":null,"usd_annual":80202},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Active Directory","optional":true},{"name":"Claude","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"OneDrive","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-18T17:21:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T06:35:59Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About Integrated Specialty Coverages\nIntegrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. \nBacked by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.\nJob Summary\nISC is seeking a skilled and customer-focused Level 2 Helpdesk Technician to join our IT team. This role is responsible for a combination of Level 1 and Level 2 support responsibilities, working closely with Helpdesk staff to provide technical support and ensure timely resolution of end-user issues. The position includes triaging of tickets, advanced troubleshooting, Microsoft 365 administration, permissions management, and general IT support. The ideal candidate will have hands-on experience with Azure Virtual Desktop (AVD), Microsoft Intune, and modern endpoint management technologies. The successful candidate will be a collaborative team player who can assist with escalations, share technical knowledge, and contribute to continuous improvement of IT processes and service delivery.\nPosition Responsibilities\nUser Support\nWill provide support for 5 offices and all remote users across the enterprise.\nProvide responsive, customer-focused support through phone, chat, and ticketing platforms (experience with Atera is a plus).\nTranslate technical issues into clear, actionable solutions for non-technical users.\nEscalation and Troubleshooting\nTriage and resolve technical issues involving end-user hardware, software, operating systems, Microsoft 365 services, permissions, and remote connectivity tools.\nEscalate issues when necessary to not disrupt end-user productivity\nSystem Administration & Deployment\nProvision and manage Microsoft 365 accounts, including shared mailboxes, distribution lists, Teams, and OneDrive.\nAdminister Active Directory and Azure AD for user lifecycle, group policy, and role-based access control.\nSupport Azure Virtual Desktop (AVD) environments, including user access and application troubleshooting.\nManage printers and scanners\nManage software installations, including applications like Claude desktop, Adobe Acrobat, and common productivity tools.\nApply updates, security patches, and monitor system performance to proactively resolve issues.\nPrepare and deploy new and upgraded hardware to end users.\nDocumentation & Ticket Management\nMaintain accurate and thorough records within the helpdesk system.\nContribute to internal knowledge base articles and documentation for recurring issues and workflows.\nProcess Improvement & Collaboration\nIdentify patterns in support requests and recommend process or system changes to reduce repeat issues.\nCollaborate with other IT staff and departments on infrastructure projects, rollouts, and escalations.\nMentor and assist Level 1 technicians as needed.\nMinimum Qualifications\n2-4 years of experience in Technical Support or level 2 support\nExperience with Microsoft 365/Azure\nStrong knowledge of Windows OS, AD/Azure AD user provisioning, Microsoft Intune, remote support tools, and networking fundamentals (TCP/IP, DHCP, DNS)\nCompTIA A+ / Network+ and/or Microsoft Modern Desktop Administrator Associate or similar certifications + certificate in thin-client platforms are a strong plus\nExceptional written and verbal communication skills, patience, and customer focused\nExcellent troubleshooting and problem-solving skills.\nStrong teamwork and collaboration skills, with the ability to work effectively across IT teams and business units, share knowledge, contribute to team objectives, and promote continuous improvement through documentation and process enhancement.\nWilling to work onsite in our Carlsbad office\nThis role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.\nThe starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.\nISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.\nNational Pay Range\n$64,162—$80,202 USD\nBenefits of Working at ISC\nEmployee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows\nProfessional development opportunities\nOwner Referral Program\nWork from home reimbursement for remote/hybrid roles\nCanary emergency financial assistance program\nComprehensive medical, dental, vision\nLife/AD&D Insurance\nConfidential, Employee Assistance Program\nHealth Savings Account, includes company contribution\nShort-term disability\nVoluntary benefits - supplemental accident, critical illness, hospital insurance\nEmployee discounts\n401(k) Plan with company match contribution\nAddition Wealth Financial Wellness Program\nVarious Time Off Programs\n11 company paid holidays\nApplicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at  or 760-599-7242.\nISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment. \nDiversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.\n\n**Must be legally authorized to work in the United States.**\n**ISC participates in the Federal E-Verify program**","description_format":"text","description_chars":7115,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T03:39:14Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.45,"age_days":24,"expected_fill_days":16,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":80202,"is_top_pay":true},"html_url":"https://alion.io/job/iscmga-it-support-engineer","json_url":"https://alion.io/job/iscmga-it-support-engineer.json","meta":{"generated_at":"2026-10-13T09:49:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3094069},"rest":"https://alion.io/mcp/rest/get_company?id=3094069"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fiscmga-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fiscmga-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fiscmga-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/iscmga-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fiscmga-it-support-engineer"}]}